We've enhanced the Email Action to make attachments in JourneyCARE more convenient and efficient. You can now attach files directly from the Media Library or upload files from your local device when configuring a Send Email action. This update helps streamline your workflow by allowing you to reuse existing assets, eliminating the need to repeatedly upload the same files, while also providing the flexibility to choose between stored files and new uploads.

We've improved the course experience in JourneyCARE with video auto-play, a new "Up Next" lesson preview, and smarter lesson completion tracking for both video and text lessons. Course creators can now enable auto-start, auto-play, and auto-complete settings at the course level and apply them across multiple courses. These enhancements create a smoother learning journey, reduce manual actions, and provide more reliable progress tracking for learners.

We've enhanced Custom Date Reminders to support more record types across JourneyCARE. You can now trigger automations using Opportunity date fields in contact-based workflows, Custom Object date fields in custom object–based workflows, and Company date fields in company-based workflows. This update makes it easier to automate date-driven follow-ups, reminders, and processes without relying on workarounds, giving you more flexibility to build powerful workflows around the records that matter most.

We've expanded Social Planner's Comment Management to include Community comments, allowing you to view and reply to community conversations directly from one centralized inbox. You can now manage engagement across Communities, Facebook, Instagram, LinkedIn, and TikTok without switching between platforms. With support for profile mentions and real-time syncing with native platforms, it's easier than ever to stay connected, respond faster, and maintain consistent communication across all your channels.

JourneyCARE users can now add a mandatory Terms & Conditions and Privacy Policy consent checkbox to Store Checkouts. This new feature allows you to require customers to explicitly agree to your policies before completing a purchase, helping support compliance with legal and regulatory requirements. The consent checkbox can be easily enabled and customized within the Checkout element settings, including custom text and policy links. When activated, customers must provide consent before proceeding to payment, creating a more transparent and compliant checkout experience across both desktop and mobile devices.

JourneyCARE Meeting Rooms are now more resilient and easier to manage. Meetings will no longer end if a host accidentally disconnects due to a refresh, network issue, or permission interruption, allowing hosts to seamlessly rejoin while attendees remain connected. We've also introduced clearer host controls, including dedicated options to leave or end a meeting, along with automatic host reassignment and restoration when the original host returns. These enhancements help ensure uninterrupted sessions, smoother collaboration, and a more reliable meeting experience for everyone.

JourneyCARE now provides clearer, more user-friendly error messages for failed emails, making it easier to identify and resolve delivery issues. We've also updated error links to open in a new tab, allowing you to review details without losing your current workflow or context. These enhancements help streamline troubleshooting, reduce interruptions, and make email management more efficient.

JourneyCARE workflows now support the Add Note action for Custom Objects, making it easier to automatically capture important updates, context, and activity directly on custom object records. With this enhancement, teams can streamline record management by adding notes through automation instead of updating records manually, helping keep information organized and accessible where it's needed most.

JourneyCARE workflows now support the latest contact note enhancements, allowing you to add optional note titles and color coding when using the Add Notes action. This update helps teams create more structured and visually organized notes directly from workflows, while maintaining full compatibility with existing automations since the new fields are optional. These improvements make it easier to add context and keep contact records more organized without disrupting your current setup.

JourneyCARE now offers a faster and more intuitive way to design Certificates and Badges with several usability improvements. Elements on the canvas now highlight on hover for easier selection, resizing is more precise with improved edge and corner controls, and standard keyboard shortcuts have been added for quick text formatting. You can also now copy and paste content from external tools without formatting issues, making the design process smoother and more efficient overall.

Locale-Based Currency Formatting was introduced for more readable and regionally accurate store prices. Enable locale-based currency formatting in store settings for automatic formatting across all store elements.

Forms, surveys, and quizzes have a refreshed look with updated fonts, spacing, and a cleaner design. Input styling, empty states, file upload fields, and payment components have also been improved. This update gives your forms, surveys, and quizzes a more modern default appearance with less manual styling.

Newsletter Time Configuration allows admins to set custom send times for newsletters, improving engagement by reaching members when they are most active. This allows admins to customize newsletter delivery times based on community preferences, offering daily, weekly, bi-weekly, or monthly options. Improved timing, engagement, and control with built-in timezone support.

The managed smart list experience in the contacts module has been upgraded, improving usability, visual consistency, and performance. A refreshed and more consistent share icon improves accessibility with enhanced layout and interactions, making it easier to view, organize, and manage your smart lists.

Tax support for Course Offer checkout automatically calculates and displays taxes for transparency and consistency. Integrated tax calculations provide a clear tax breakdown and support region-specific tax configurations, ensuring accurate pricing and compliance with local tax requirements. Automatic tax application ensures accurate pricing, builds trust, and prevents undercharging or overcharging.

Funnels are now integrated into Courses, allowing you to build interactive lessons with forms and multi-step flows. This feature bridges the gap between learning and action, enabling creators to educate, engage, and convert users within a single, seamless experience.

Workflows can now be started when you receive inbound emails, automating lead capture, routing, support intake, and follow-up. Inbound email triggers capture emails instantly, enabling automated responses and processes for sales, support, and ops teams. They’re activated by filters and conversation types.

Nodes can now be dragged and moved directly within the workflow canvas. Hover over a node to reveal a drag handle. Click and drag to reposition it, with a “Move here” indicator guiding placement. Drag and drop improves workflow management efficiency. A 6-dot drag handle appears on hover, nodes move directly on the canvas, and drop locations are guided by the “Move here” indicator.

You know those Zoom links that are always ready to go? NOW you have a JourneyCARE live meeting room that's always ready for you to host online conversations at any time. We'll even automatically record the meeting for you so you'll have easy access from inside your JourneyCARE account.

Live Sessions in Courses streamline live learning experiences, from one-time classes to recurring series, within the course. Integrated into the Course Outline, creators can schedule, host, and manage live teaching sessions with flexible scheduling, recurring sessions, and enhanced learner experience with recordings.

We’ve added some fresh triggers and instructions to Conversation AI, which provides additional options for how the AI Knowledge Base gets used when interacting with contacts. You can now set up trigger conditions that reference the Knowledge Base to let the AI know when to use it based on certain situations. The AI can still use the Knowledge Base on its own, but it can also be directed by what you set up in the automations.

JourneyCARE now lets you make outbound voice calls using your current phone number. If you don’t have a JourneyCARE phone number, you’ll see an option to use your own when you try to use the dialer. Just enter your existing number in the dialer. You’ll need to confirm that you own the phone number by receiving a quick verification phone call, but then you can proceed to make your call. Note that the availability and volume of outbound calling depend on your JourneyCARE subscription.

This update makes it easier to use Facebook and understand the context of your messages. You’ll find it easier to search for Facebook Pages and Ad Accounts, and now you can even see ad images in Click-to-Messenger flows. Plus, setting up ads is quicker, and you’ll get better insights into how your ads are performing.

We’ve made the drag-and-drop experience in the Forms, Surveys, and Quizzes builder even better! Now, when you drag elements, they’ll have a gray shadow to give you a clearer idea of where they’re going. Plus, the drag-and-drop is smoother, and long forms will automatically scroll as you move things around. Just drag the elements in the Form, Survey, or Quiz Builder to move them to your desired spot.

Instagram Post Sync automatically brings your past posts into Social Planner, so you can easily manage your content and get daily insights without having to recreate everything manually or switch tools. It gives you a complete picture of your Instagram presence in one place. This feature is currently in Beta and only syncs posts from the last 30 days. By centralizing content management, you’ll find your reporting becomes more accurate and you’ll save time by not having to do it all yourself.

Courses Builder has a cool new feature that lets you bring content from your old courses into new ones! This makes creating courses easier because you can use content you’ve already made. You can import individual lessons, whole modules, or even entire courses, which keeps everything the same and saves you from having to do it all over again. Once you import something, it’s right there in your new course, ready for you to tweak and make it your own.

We’ve added two new safeguards to the Contact Tag trigger to help you avoid some common setup errors. The retroactive enrollment info banner will explain how the trigger works, and the no filters warning will let you know about the possible unexpected workflow changes.

The field picker has been updated, and we’ve added If/Else actions to help you discover fields and enhance your selection journey. Now, you can search for fields within nested folders, move around more freely, and enjoy a more consistent experience across the platform. When you search for a field, matching results can now appear even if that field is located inside a folder or subfolder.

Those of you who are using JourneyCARE’s Course feature will notice that the screens where you update your Course settings are cleaner and more modern. From setting up custom domains to managing branding elements like logos and favicons, the workflow is now much more streamlined. The addition of built-in image cropping tools also makes it easier to keep your learning environment polished and consistent with your organization’s brand.