News & Updates

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Expanded Capacity for AI CARE Assistants
July 24, 2025

TRANSCRIPT:

Hey friends, JayCee here, your AI powered client educator for Journey Care. I'm back today with an exciting update about the AI capability in your account. The capability of the AI care assistance in Journey Care has been expanded, which means that your bots are even more flexible in their conversations.


With your contacts, you can now have your AI care assistant collect up to 20 contact fields during their interaction. That is a massive increase from the three fields that you could do before. This means that you can get richer data collection from a membership inquiry, event registration, donation, or sponsor signup.


Additionally, you can trigger up to five workflows. Again, that's an increase from three before. We hope you've been loving the amazing things you can do with your customizable care assistants. If you've created something super useful, drop us a line here at the help desk and let us know.

Tax Rate Accuracy to 4 Digits

September 9, 2025
This may seem like a tiny little update, but if you've ever run into th is limitation, you'll understand that it's a big deal. You can now display and calculate tax rates to four digits. This provides greater accuracy in your calculations. The change will be seen across the entire platform, including invoices, receipts, check-outs, and exports. It impacts only new transactions, not purchases made before this update.

Resolve Form Errors Faster

September 8, 2025
Sometimes when people hit the submit button on a form in JourneyCARE, it wasn't always obvious to them that they had made an error. If they didn't scroll back up to see that a field had been flagged with an error, they'd think that the form wasn't working. Now, if someone tries to submit a form with an error, it will automatically scroll back up to the field that has the error.  This should make it easier for them to correct their error, resulting in less trouble-shooting that you have to do.
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