We’ve added some fresh triggers and instructions to Conversation AI, which provides additional options for how the AI Knowledge Base gets used when interacting with contacts. You can now set up trigger conditions that reference the Knowledge Base to let the AI know when to use it based on certain situations. The AI can still use the Knowledge Base on its own, but it can also be directed by what you set up in the automations.

JourneyCARE now lets you make outbound voice calls using your current phone number. If you don’t have a JourneyCARE phone number, you’ll see an option to use your own when you try to use the dialer. Just enter your existing number in the dialer. You’ll need to confirm that you own the phone number by receiving a quick verification phone call, but then you can proceed to make your call. Note that the availability and volume of outbound calling depend on your JourneyCARE subscription.

This update makes it easier to use Facebook and understand the context of your messages. You’ll find it easier to search for Facebook Pages and Ad Accounts, and now you can even see ad images in Click-to-Messenger flows. Plus, setting up ads is quicker, and you’ll get better insights into how your ads are performing.

We’ve made the drag-and-drop experience in the Forms, Surveys, and Quizzes builder even better! Now, when you drag elements, they’ll have a gray shadow to give you a clearer idea of where they’re going. Plus, the drag-and-drop is smoother, and long forms will automatically scroll as you move things around. Just drag the elements in the Form, Survey, or Quiz Builder to move them to your desired spot.

Instagram Post Sync automatically brings your past posts into Social Planner, so you can easily manage your content and get daily insights without having to recreate everything manually or switch tools. It gives you a complete picture of your Instagram presence in one place. This feature is currently in Beta and only syncs posts from the last 30 days. By centralizing content management, you’ll find your reporting becomes more accurate and you’ll save time by not having to do it all yourself.