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Training Lab

Core training topics offered twice monthly, designed to boost your system confidence.


First 45-60 minutes are instructor-led training, followed by two hours of co-working time where you practice the new skills in your own JourneyCARE account. A JourneyCARE team member remains in the digital room to answer questions and help you move forward if you're stuck.

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Featured Releases & Updates


October 20, 2026
Members now have more control over their community email notifications, with unsubscribe preferences limited to the specific community and notification type they choose to turn off. Other community and platform emails continue as normal, helping members avoid unwanted messages without accidentally opting out of relevant updates. They can also re-enable individual notifications at any time from their notification settings.
October 20, 2026
You can now generate images directly within workflows using the AI Image Generation action, with support for multiple AI models, custom prompts, templates, quality settings, and brand controls. This is a premium action, so each execution carries an additional charge that varies with the model, quality, size, and any Design Kit or Brand Voice you apply. Generated images are automatically saved to Media Storage, with an Image URL available for the actions that follow, making it possible to use them in emails, SMS, social posts, custom fields, or webhooks. Because images are stored at a public URL that anyone with the link can open without logging in, take care when prompts include customer data. This opens up more flexible ways to create personalized visuals as part of your automated workflows.
October 20, 2026
You can now analyze images directly within a workflow using the AI Analyze Image action. This is a premium action, so each execution carries an additional charge. Give it a public image URL and a custom prompt to extract text, describe an image, or look for specific details, then use the results in later workflow steps. You can also choose the AI model and detail level based on the type of analysis you need, making it easier to turn image content into useful automated actions.
October 20, 2026
Dynamic value chips now use three colors to make it easier to understand whether a value will work in your workflow. Blue means the value is available, yellow means the value exists on the platform but isn’t supplied by the current workflow and may render blank, and red means the value doesn’t exist and needs to be corrected. You can also use dynamic values with or without spaces inside the handlebars, while existing workflows continue to resolve values the same way at execution time.
October 20, 2026
Publishing workflows is now more reliable with a centralized validation system that brings all configuration errors into one place. You can save your progress even when issues remain, then review each error from the sidebar, jump directly to the affected step, or get AI assistance to resolve it. Workflows with unresolved errors can’t be published, helping you catch configuration issues before they go live.
October 20, 2026
You can now manually retry failed subscription payments directly from the Subscription Details page when automatic retries have been exhausted. This is currently supported for NMI, Authorize.Net, Square, and Mercado Pago. Choose a saved or newly added card, optionally make it the subscription’s default payment method, and retry the oldest unpaid payment while clear warnings help you track retry limits and cooldowns. This gives you more control over recovering unpaid subscription revenue and reducing involuntary churn.
October 20, 2026
You can now create and refine workflows directly through Ask AI without opening the Workflow Builder first. Describe the automation you need, review the generated workflow, inspect individual steps, and ask AI to make changes before opening it in the builder for final testing and publishing. The same experience is also available through WhatsApp, giving you another convenient way to start building automations.
October 20, 2026
Managing a large tag library is easier with bulk color updates and on-the-go category creation. You can select up to 100 tags and apply a new color to all of them at once, helping you maintain a consistent visual system across your tags. You can also create a new category directly from the category selector, so you can organize tags without leaving your current workflow.
October 20, 2026
You can now quickly check why mobile notifications aren’t reaching your phone with a built-in notification diagnosis tool. A single check reviews your network, notification permissions, sound settings, and test delivery, then clearly shows what needs attention and what to fix. You can run the diagnosis again after making changes or copy the results to share with support, making troubleshooting faster and less of a guessing game.
October 20, 2026
Members can now find the right courses more easily from the Learning page by filtering content by Topic, Difficulty, and Language. They can combine multiple filters and sort courses by title, newest, or oldest, giving them more control over how they browse growing course libraries. The same filtering options are also available on mobile for a consistent learning experience.
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