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Featured Releases & Updates
This update introduces support for uploading audio files with the MIME type audio/wav, in addition to the previously supported audio/x-wav. Purpose To expand file compatibility and improve user experience by ensuring broader support for audio uploads, particularly the commonly used audio/wav format. What Changed Before: Only the MIME type audio/x-wav was supported. Now: The system now supports both audio/x-wav and audio/wav MIME types. This update improves compatibility with different audio file exporters and recording tools that use audio/wav.
You can now create higher-quality, platform-specific AI content in Social Planner with our all-new, guided content questions powered by Content AI. What’s Changed? Adaptive Experience: The content generation form now adapts to your selected platform (Facebook, Instagram, LinkedIn, etc.) and content type (Post, Reel, etc.), asking only the most relevant questions. Brand Voice Integration: Brand Voice fields are auto-filled wherever possible for consistent, on-brand content. You can still override or add extra details as you wish. Streamlined Workflow: Mandatory fields are always visible, while optional questions are neatly tucked into a collapsible menu - expand them whenever you want more control. Clearer Content Goals: The new questions help you clarify your key message, content goal, CTA, and more - tailored to each social platform and content type. How Do I Use This? Go to Marketing → Social Planner. Click the "+ New Post" button. Under the dropdown, select "Content AI" to launch the new experience. Try it out and share your feedback for the generated content
We’ve introduced a faster, more streamlined way to add content for your course assessments at scale using a CSV upload feature: What’s New Upload assessment questions via CSV directly inside the course editor No persistent storage of the uploaded file — prioritizing privacy and performance Optimized for scale — upload large sets of questions quickly and reliably Why It Matters Efficiency: Create assessments faster without manual input Security: Avoid storing sensitive or bloated files Simplicity: Cleaner workflows for bulk content creation
We’re excited to roll out a highly requested enhancement to the product creation and editing experience. What’s New: Drag & Drop Reordering: You can now effortlessly drag and drop images within the product gallery to set their desired display order. Featured Image Indicator: The first expanded image is automatically designated as the featured image, marked with a verified tick icon for easy recognition. Persistent Image Order: O nce saved, the selected image sequence is retained across sessions and reflected accurately in the E-commerce storefront. Bulk Image Deletion: Users can now bulk select multiple images and delete them in one action, streamlining image management. Enhanced Media Library Uploads: From the Media Library, users can now upload multiple files at once with improved performance and user feedback. Gallery Redesign: The product image gallery has received a visual and functional redesign to deliver a smoother, more intuitive experience. This update significantly improves how users interact with product images, making product setup and management more efficient and user-friendly.
Just a quick heads up for those of you who use JourneyCARE to send conference postcards, annual reports, donor letters, etc. We are expecting to see a USPS postage rate increase coming in mid-July - July 14th. This upcoming change will result in an average increase of about 7% across various mail formats. It will be important to factor this into your direct mail planning. Our direct mail partner, Postalytics, will be publishing detailed pricing updates within the next couple of weeks to help you prepare. In the meantime, remember that you can PRE-PURCHASE mail credits that are good to use for a full year. This means that you lock in current postage pricing and help control your costs. If this is of interest, you can purchase credits inside your JourneyCARE account.
We’re thrilled to roll out a game-changing enhancement to Social Planner - the Advanced CSV for bulk posting is now live! This powerful upgrade allows users to bulk schedule content across multiple platforms, including Stories, Reels, Shorts, Google Business Profile, TikTok, Pinterest, and more with unmatched flexibility and ease. Packed with advanced support for watermarks, media optimization, tags, categories, and first-time comments, this feature redefines what’s possible with social scheduling. Say goodbye to limitations — and hello to one of the most comprehensive CSV importers in the social posting market.
Sending Email via workflows just got smarter, faster, and easier - thanks to AI! We’re thrilled to introduce Email Action AI, enabling users to generate Email with just a simple description. No copywriting needed. Simply describe your use-case and AI will write the Email for you. How to Use It? Select: Choose "Send Email" action in your workflow. Activate AI: Click "Write with AI" to open the AI assistant. Describe: Input your desired functionality (e.g., "Write a promotional Email asking user to utilise holiday season discount and purchase Christmas themed merchandise."). Tone: Select tone of your Email. (Optional - default is neutral tone) Generate: Click Generate and let AI craft the Email for you.
A new Rating Element is now available in Forms, Surveys, and Quizzes. This element enables users to collect ratings using a visual scale, improving feedback collection and engagement. Key Features Fully functional in Forms, Surveys, and Quizzes. Multiple Icon Options - includes stars, hearts, thumbs-up, and more. Customizable Scale - set the number of rating points (e.g., 1–5) Add custom labels such as “Poor” to “Excellent” Choose icon alignment: left, center, or top Submission Output and Visibility Submission Table Contact Record PDF Export Contact Timeline
We've redesigned the filter experience to make it more powerful and intuitive. Along with a new look, you’ll notice smarter behavior and more flexibility when setting conditions on your widgets. What’s New? Fresh UI: Sleek, modern layout with better use of space. Nested Filter Groups: Create multiple filter groups using OR conditions. Duplicate Filters Allowed: Previously, the same filter couldn't be used more than once — now it's possible through nested groups. Smarter Warnings: Clear messages when filters are linked (e.g., pipeline and stage). Chart Type Picker: Choose chart type right from widget settings. Redesigned Sidebar: Slimmer layout gives more room for live dashboard preview. Same Experience in Custom Reports : This new filter interface is also being rolled out to Custom Reports, so you get the same flexibility and improved UX across both widgets and reports.
Our biggest feature update ever is here, giving you powerful new ways to take your member care automation to the next level. The brand new AI Care Assistants available in your JourneyCARE account are your very own, fully customizable bots that can be trained to help your organization deliver faster service, answer questions, and guide members through key actions - all automatically and fully integrated within their JourneyCARE contact record. Multiple bots can live inside your account and be custom trained to support nearly any aspect of operations. Here are just a few ways you can use them: Member Care Bot Lives on your website or member portal to answer common questions 24/7. Automatically hands off to more specialized bots when needed. Sales Bot Understands your membership and sponsor options. Handles FAQs, explains value, overcomes objections, encourages signups and interest Reference Bot Trained on your industry resources. Provides instant summaries and helpful links. Great for professional development or technical support. Event Bot Answers questions related to your conference or event series - dates, sessions, locations, etc. Shares helpful links. Routes inquiries to sales bot or your team. Onboarding Guide Bot Explains programs and how to get started. Helps members navigate login, content access and account tools. Committee Bot Handles administrative tasks that come in from board members or key committees. Can automatically send meeting links, agendas, expense forms, etc. Get full details here: https://www.journeycare.app/ai-care-assistants
