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Featured Releases & Updates


February 27, 2026
If you use Canva - the extremely popular graphic design tool - today's announcement is likely one you've been eagerly awaiting. Canva integration is finally here! Yes, we've had a link over to the Canva site inside accounts for a while, but now you have quick and seamless integration to Canva-created graphics directly inside your Media Library. You'll find the connection button in the Media Library, next to the Google Drive button. Do a one-time "Connect", choose your Canva account, say Yes to the required permissions, and grant access. The video above shows some screenshots to walk you through. Once you are connected, you can directly access any graphics that you've created in Canva and you can also choose to edit any existing image in Canva. The whole process is quick, easy, and seamless. Check it out and let us know what you think!
December 26, 2025
Since rolling out the Community feature in JourneyCARE, we've discovered that organizations fall into two difference preferences. There are some that want every group member to have some sort of photo on their profile and there are others that do not care about such things and just want to get people into the group with as little friction as possible. So now we've made it possible for you to toggle the photo requirement on or off based on how you'd like it to work.
December 24, 2025
The next time you merge contacts, you'll want to be aware of a change in how workflows are handled. In this quick video, we explain the old action and what you can expect going forward.
December 23, 2025
An awesome new AI enhancement has been added to JourneyCARE accounts which will make it even easier for organizations to automate member experience design and administrative tasks. Simply type in natural language what you are trying to build and the platform will attempt to create that automation for you. As an example, you could ask the AI to create a sequence of emails that triggers when a tag is added and spaces the emails a week apart. You could also specify what you'd like the emails to be about. In just a few moments, the entire workflow is generated, including draft text for the emails NOTE: The content of *anything* that the AI writes in JourneyCARE will be much stronger if you go into Marketing --> Brand Board --> Brand Voice and answer the questions there. It allows the AI to know more about your organization, audience, and communication preferences so that the messages that it writes for you are more on-target with what will work for you.
By Joy Duling December 22, 2025
If you're a chronic right clicker when you're using software, you'll be happy to know that we've added that capability in JourneyCARE. When you're working with your automations, simply right click for easy access to copy, move, paste, or add a note. It works exactly like you'd expect, reducing the number of clicks required to get to those important settings.
December 21, 2025
One of the most powerful assets that any organization can have in its marketing toolkit is a collection of testimonials from happy fans. We're excited to announce that you can now collect video testimonials via JourneyCARE and embed them seamlessly into any website. Each testimonial can be up to 2 1/2 minutes of video. Look for this feature in the "Reviews" section of your account. If you don't see reviews, drop us a line at the Help Desk and we'll activate that for you. Once activated, you'll be able to create special links to send to your audience allowing them to easily record their video and instantly submit to you. Once you have a few selected, you can customize a display widget to showcase those on any website page.
December 5, 2025
This is one of those teeny tiny adjustments that might seem like no big deal, but if you've ever had a form where you couldn't get the spacing to look exactly like you want it to look, you'll appreciate this update. While you could previously do some extra custom styling with CSS code, you'll now notice that there's a super easy slider and margin parameters that can be set for the outside spacing on your Forms, Surveys, and Quizzes. Try it out and let us know what you think!
December 3, 2025
There's good news today for those of you who use JourneyCARE's All-in-One Chat Widget on your website. We've added Facebook, Instagram, and Voice AI as options that you can choose as communication channels. The options are easy to add in the Chat Widget settings. Note that you do need to have a Facebook or Instagram account connected to JourneyCARE in order to see those as things that you can choose. For Voice AI to show up as an option, you need to have a Voice AI agent configured in your account.
November 25, 2025
Just in time for the holiday season, we are excited to announce that Gift Cards are here! You now have the ability to design Gift Cards that perfectly match your branding, set your denominations, and sell them on your site or via links. Once you've implemented the feature, the option for your customers to redeem cards that they've purchased will appear on your payment forms and ecommerce check-out. You'll find this new feature by going to Payments (left nav), then look for the new Gift Cards item in the top nav. We can't wait to hear what you do with this!
By Joy Duling November 16, 2025
We've just integrated a new way to send postcards and letters. This solution doesn't require setting up a separate account and doesn't require purchase of bulk credits, which makes it much easier to use. It's available seamlessly inside contacts and workflows. Once you've activated the new feature, there are 3 ways to send your printed items: In bulk from the designer; From inside a contact's record; As an action in any workflow. Check it out and let us know what you think!
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