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Training Lab

Core training topics offered twice monthly, designed to boost your system confidence.


First 45-60 minutes are instructor-led training, followed by two hours of co-working time where you practice the new skills in your own JourneyCARE account. A JourneyCARE team member remains in the digital room to answer questions and help you move forward if you're stuck.

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Featured Releases & Updates


June 11, 2026
We've enhanced the Email Action to make attachments in JourneyCARE more convenient and efficient. You can now attach files directly from the Media Library or upload files from your local device when configuring a Send Email action. This update helps streamline your workflow by allowing you to reuse existing assets, eliminating the need to repeatedly upload the same files, while also providing the flexibility to choose between stored files and new uploads.
June 11, 2026
We've improved the course experience in JourneyCARE with video auto-play, a new "Up Next" lesson preview, and smarter lesson completion tracking for both video and text lessons. Course creators can now enable auto-start, auto-play, and auto-complete settings at the course level and apply them across multiple courses. These enhancements create a smoother learning journey, reduce manual actions, and provide more reliable progress tracking for learners.
June 11, 2026
We've enhanced Custom Date Reminders to support more record types across JourneyCARE. You can now trigger automations using Opportunity date fields in contact-based workflows, Custom Object date fields in custom object–based workflows, and Company date fields in company-based workflows. This update makes it easier to automate date-driven follow-ups, reminders, and processes without relying on workarounds, giving you more flexibility to build powerful workflows around the records that matter most.
June 11, 2026
We've expanded Social Planner's Comment Management to include Community comments, allowing you to view and reply to community conversations directly from one centralized inbox. You can now manage engagement across Communities, Facebook, Instagram, LinkedIn, and TikTok without switching between platforms. With support for profile mentions and real-time syncing with native platforms, it's easier than ever to stay connected, respond faster, and maintain consistent communication across all your channels.
June 11, 2026
JourneyCARE users can now add a mandatory Terms & Conditions and Privacy Policy consent checkbox to Store Checkouts. This new feature allows you to require customers to explicitly agree to your policies before completing a purchase, helping support compliance with legal and regulatory requirements. The consent checkbox can be easily enabled and customized within the Checkout element settings, including custom text and policy links. When activated, customers must provide consent before proceeding to payment, creating a more transparent and compliant checkout experience across both desktop and mobile devices.
June 11, 2026
JourneyCARE Meeting Rooms are now more resilient and easier to manage. Meetings will no longer end if a host accidentally disconnects due to a refresh, network issue, or permission interruption, allowing hosts to seamlessly rejoin while attendees remain connected. We've also introduced clearer host controls, including dedicated options to leave or end a meeting, along with automatic host reassignment and restoration when the original host returns. These enhancements help ensure uninterrupted sessions, smoother collaboration, and a more reliable meeting experience for everyone.
June 11, 2026
JourneyCARE now provides clearer, more user-friendly error messages for failed emails, making it easier to identify and resolve delivery issues. We've also updated error links to open in a new tab, allowing you to review details without losing your current workflow or context. These enhancements help streamline troubleshooting, reduce interruptions, and make email management more efficient.
June 11, 2026
JourneyCARE workflows now support the Add Note action for Custom Objects, making it easier to automatically capture important updates, context, and activity directly on custom object records. With this enhancement, teams can streamline record management by adding notes through automation instead of updating records manually, helping keep information organized and accessible where it's needed most.
June 11, 2026
JourneyCARE workflows now support the latest contact note enhancements, allowing you to add optional note titles and color coding when using the Add Notes action. This update helps teams create more structured and visually organized notes directly from workflows, while maintaining full compatibility with existing automations since the new fields are optional. These improvements make it easier to add context and keep contact records more organized without disrupting your current setup.
June 11, 2026
JourneyCARE now offers a faster and more intuitive way to design Certificates and Badges with several usability improvements. Elements on the canvas now highlight on hover for easier selection, resizing is more precise with improved edge and corner controls, and standard keyboard shortcuts have been added for quick text formatting. You can also now copy and paste content from external tools without formatting issues, making the design process smoother and more efficient overall.
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