News & Updates
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Instant Testing and Sharing for QR Codes
August 20, 2025
This is one of those quick "quality of life" updates for those of you who use the QR Code functionality in JourneyCARE. Now, you no longer have to download a QR Code image in order to share it with your graphic designer or other team mate. Simply click the little "copy" link that you'll see next to the download button. This should save you a bit of time whenever you use this tool.
We’ve added some fresh triggers and instructions to Conversation AI, which provides additional options for how the AI Knowledge Base gets used when interacting with contacts. You can now set up trigger conditions that reference the Knowledge Base to let the AI know when to use it based on certain situations. The AI can still use the Knowledge Base on its own, but it can also be directed by what you set up in the automations.
JourneyCARE now lets you make outbound voice calls using your current phone number. If you don’t have a JourneyCARE phone number, you’ll see an option to use your own when you try to use the dialer. Just enter your existing number in the dialer. You’ll need to confirm that you own the phone number by receiving a quick verification phone call, but then you can proceed to make your call. Note that the availability and volume of outbound calling depend on your JourneyCARE subscription.
