News & Updates

Innovating every single day to help you attract, engage, and serve your members

New Workflow Trigger: Address Fields Changed
July 31, 2025

TRANSCRIPT:

Hey there, JC here with an update for your workflows. If you've ever wished your automations could react when someone updates their address, now they can. We've added a new trigger that can now kick off workflows. The moment a contacts address changes, whether it's a new street address, updated city, postal code, or even country, your automations can spring into action without skipping a beat.


Let's say a contact moves into a different region of the country. You can instantly alert your team, or if a member updates their city, you can automatically tag them to get updates for local events. Even small fixes like correcting a street address can trigger follow-up actions to keep your data clean and your team informed.


Smart, seamless automations can happen where and when you need them, so go ahead and put those address changes to work. As always, if you need any assistance with your workflows, our help desk team is just an email away. Feel free to reach out.

New Display Page for Certificates & Badges

August 1, 2025
TRANSCRIPT: Hey there. The next time you visit the credentials area in Journey Care, we think you'll love what's new. The old preview page gone in its place is a sleek professional grade credential page that's designed not just to look good, but to work hard for your members. Each certificate now features a page layout that displays the recipient's name issuing organization issue, and expiry dates all in one beautiful view. With just a click. Recipients can download their credential or share it directly to LinkedIn, Facebook, Twitter, or WhatsApp. No screenshots, no workarounds, just instant visibility. And speaking of LinkedIn, we've added one click access to LinkedIn's credential form already pre-filled for fast and easy listing. Perfect for highlighting achievements in seconds. And then one final edition that we think you'll like. There's now a real time verification tool built right in anyone can click to confirm a credentials, authenticity, giving your organization added credibility and helping your members shine even brighter. That's it for this update, but that's a big change, isn't it? Your ability to issue credentials via JourneyCARE just went from basic to brilliant, so be sure to take a look.

Expanded Capacity for AI CARE Assistants

July 24, 2025
TRANSCRIPT: Hey friends, JayCee here, your AI powered client educator for Journey Care. I'm back today with an exciting update about the AI capability in your account. The capability of the AI care assistance in Journey Care has been expanded, which means that your bots are even more flexible in their conversations. With your contacts, you can now have your AI care assistant collect up to 20 contact fields during their interaction. That is a massive increase from the three fields that you could do before. This means that you can get richer data collection from a membership inquiry, event registration, donation, or sponsor signup. Additionally, you can trigger up to five workflows. Again, that's an increase from three before. We hope you've been loving the amazing things you can do with your customizable care assistants. If you've created something super useful, drop us a line here at the help desk and let us know.
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