News & Updates

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AI CARE Assistants are here!
June 3, 2025

Our biggest feature update ever is here, giving you powerful new ways to take your member care automation to the next level.


The brand new AI Care Assistants available in your JourneyCARE account are your very own, fully customizable bots that can be trained to help your organization deliver faster service, answer questions, and guide members through key actions - all automatically and fully integrated within their JourneyCARE contact record.


Multiple bots can live inside your account and be custom trained to support nearly any aspect of operations. 


Here are just a few ways you can use them:


Member Care Bot

Lives on your website or member portal to answer common questions 24/7. Automatically hands off to more specialized bots when needed.


Sales Bot

Understands your membership and sponsor options. Handles FAQs, explains value, overcomes objections, encourages signups and interest 


Reference Bot

Trained on your industry resources. Provides instant summaries and helpful links. Great for professional development or technical support.


Event Bot

Answers questions related to your conference or event series - dates, sessions, locations, etc. Shares helpful links. Routes inquiries to sales bot or your team.


Onboarding Guide Bot

Explains programs and how to get started. Helps members navigate login, content access and account tools.


Committee Bot

Handles administrative tasks that come in from board members or key committees. Can automatically send meeting links, agendas, expense forms, etc.


Get full details here:

https://www.journeycare.app/ai-care-assistants 

September 4, 2025
The next time you're creating a form in JourneyCARE, you'll notice that you have new formatting options for label alignment. Instead of all labels being at the top or at the side, you can choose alignment at the field level. This provides you with new flexibility in the design and structure of your forms. Check it out and let us know what you think!
August 20, 2025
This is one of those quick "qua lity of life" updates for those of you who use the QR Code functionality in JourneyCARE. Now, you no longer have to download a QR Code image in order to share it with your graphic designer or other team mate. Simply click the little "copy" link that you'll see next to the download button. This should save you a bit of time whenever you use this tool.
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