News & Updates

Innovating every single day to help you attract, engage, and serve your members

AI CARE Assistants are here!
June 3, 2025

Our biggest feature update ever is here, giving you powerful new ways to take your member care automation to the next level.


The brand new AI Care Assistants available in your JourneyCARE account are your very own, fully customizable bots that can be trained to help your organization deliver faster service, answer questions, and guide members through key actions - all automatically and fully integrated within their JourneyCARE contact record.


Multiple bots can live inside your account and be custom trained to support nearly any aspect of operations. 


Here are just a few ways you can use them:


Member Care Bot

Lives on your website or member portal to answer common questions 24/7. Automatically hands off to more specialized bots when needed.


Sales Bot

Understands your membership and sponsor options. Handles FAQs, explains value, overcomes objections, encourages signups and interest 


Reference Bot

Trained on your industry resources. Provides instant summaries and helpful links. Great for professional development or technical support.


Event Bot

Answers questions related to your conference or event series - dates, sessions, locations, etc. Shares helpful links. Routes inquiries to sales bot or your team.


Onboarding Guide Bot

Explains programs and how to get started. Helps members navigate login, content access and account tools.


Committee Bot

Handles administrative tasks that come in from board members or key committees. Can automatically send meeting links, agendas, expense forms, etc.


Get full details here:

https://www.journeycare.app/ai-care-assistants 

December 5, 2025
This is one of those teeny tiny adjustments that might seem like no big deal, but if you've ever had a form where you couldn't get the spacing to look exactly like you want it to look, you'll appreciate this update. While you could previously do some extra custom styling with CSS code, you'll now notice that there's a super easy slider and margin parameters that can be set for the outside spacing on your Forms, Surveys, and Quizzes. Try it out and let us know what you think!
December 3, 2025
There's good news today for those of you who use JourneyCARE's All-in-One Chat Widget on your website. We've added Facebook, Instagram, and Voice AI as options that you can choose as communication channels. The options are easy to add in the Chat Widget settings. Note that you do need to have a Facebook or Instagram account connected to JourneyCARE in order to see those as things that you can choose. For Voice AI to show up as an option, you need to have a Voice AI agent configured in your account.
More Posts