News & Updates

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AI CARE Assistants are here!
June 3, 2025

Our biggest feature update ever is here, giving you powerful new ways to take your member care automation to the next level.


The brand new AI Care Assistants available in your JourneyCARE account are your very own, fully customizable bots that can be trained to help your organization deliver faster service, answer questions, and guide members through key actions - all automatically and fully integrated within their JourneyCARE contact record.


Multiple bots can live inside your account and be custom trained to support nearly any aspect of operations. 


Here are just a few ways you can use them:


Member Care Bot

Lives on your website or member portal to answer common questions 24/7. Automatically hands off to more specialized bots when needed.


Sales Bot

Understands your membership and sponsor options. Handles FAQs, explains value, overcomes objections, encourages signups and interest 


Reference Bot

Trained on your industry resources. Provides instant summaries and helpful links. Great for professional development or technical support.


Event Bot

Answers questions related to your conference or event series - dates, sessions, locations, etc. Shares helpful links. Routes inquiries to sales bot or your team.


Onboarding Guide Bot

Explains programs and how to get started. Helps members navigate login, content access and account tools.


Committee Bot

Handles administrative tasks that come in from board members or key committees. Can automatically send meeting links, agendas, expense forms, etc.


Get full details here:

https://www.journeycare.app/ai-care-assistants 

Order Bumps Now Available in Forms

July 18, 2025
Order Bumps are now available in Forms and Surveys. What is an "Order Bump"? Bumps are essentially an add-on which you are offering when someone purchases something else. It's like when the fast food restaurant asks "would you like fries with that?" when you order a burger. Now, when someone is signing up for your Conference, you can have a special highlighted area that says, "hey, wouldn't you like to get a T-shirt for the event, too?" or "how about grabbing an annual membership along with that conference ticket?"  Key Highlights Classic & Modern Bump Styles: Choose between the traditional Classic view or a sleek Modern layout. Multiple Templates: Templates are crafted to increase visibility and engagement. Custom Design Options: Modify bump colors, icons, highlight text, borders, pricing display, and more. Supports Multiple Bump Products: Add more than one bump product to a single form or survey. Toggle & Reorder: Activate or deactivate bump products with ease and arrange their order to suit your needs. IMPORTANT: Either the main product or a bump product can be set as recurring, but not both simultaneously. How It Works Insert a Sell Product field into your form or survey. Choose your product type as either Main Product or Bump Product in the settings panel. Enable Bump Products and select your preferred style—Classic or Modern. Pick a template, configure your styling and text, and preview it live. Save your form or survey and start collecting boosted payments.

AI Help directly inside of Workflows

July 1, 2025
We're excited to announce the addition of AI-powered assistance directly inside the workflow builder. You'll likely notice this the next time you are creating Triggers or Actions. If you'd like a little more guidance on set-up or practical examples, simply click the Learn More button at the top-right of the panel to launch the guide.
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