News & Updates
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Integrate Instagram without Facebook Page Requirement
June 2, 2025
We’re excited to announce a major update to the Social Planner. You can now connect and schedule posts to Instagram without needing Facebook Page permissions.
Key Highlights
- Creator Account Support: Direct Instagram integration supports auto-posting Stories from Creator accounts.
- Statistics Update: While view metrics for images/videos won’t be recorded, other post data is available in Statistics.
- Content Guidelines: For supported dimensions, formats, and media limits for Posts, Stories, and Reels, refer to our guide: Posting Guidelines
How to Set Up
- Go to Marketing > Social Planner
- Click the Settings (gear icon) next to New Post
- Select Add Socials
- Choose the Instagram option
- Select Direct Instagram Integration, grant necessary permissions, and choose your account
- You're all set! Start scheduling your posts with ease.
We’ve added some fresh triggers and instructions to Conversation AI, which provides additional options for how the AI Knowledge Base gets used when interacting with contacts. You can now set up trigger conditions that reference the Knowledge Base to let the AI know when to use it based on certain situations. The AI can still use the Knowledge Base on its own, but it can also be directed by what you set up in the automations.
JourneyCARE now lets you make outbound voice calls using your current phone number. If you don’t have a JourneyCARE phone number, you’ll see an option to use your own when you try to use the dialer. Just enter your existing number in the dialer. You’ll need to confirm that you own the phone number by receiving a quick verification phone call, but then you can proceed to make your call. Note that the availability and volume of outbound calling depend on your JourneyCARE subscription.
