Introducing: AI CARE Assistants
Smarter Support. Seamless Experiences. 24/7 Availability.
It's our biggest feature release ever!
JourneyCARE's brand new AI Care Assistants are your very own, customizable bots that can be trained to help your organization deliver faster service, answer questions, and guide members through key actions - all automatically and fully integrated within their JourneyCARE contact record.
Included automatically in any JourneyCARE Premium account or available separately as an add-on.
What can the new AI Assistants do?
Multiple bots can live inside your account and be custom trained to support nearly any aspect of operations.
Here are just a few ways you can use them:
Member Care Bot
Lives on your website or member portal to answer common questions 24/7. Automatically hands off to more specialized bots when needed.
Sales Bot
Understands your membership and sponsor options. Handles FAQs, explains value, overcomes objections, encourages signups and interest
Reference Bot
Trained on your industry resources. Provides instant summaries and helpful links. Great for professional development or technical support.
Event Bot
Answers questions related to your conference or event series - dates, sessions, locations, etc. Shares helpful links. Routes inquiries to sales bot or your team.
Onboarding Guide Bot
Explains programs and how to get started. Helps members navigate login, content access and account tools.
Committee Bot
Handles administrative tasks that come in from board members or key committees. Can automatically send meeting links, agendas, expense forms, etc.
Also included:
Social Planner AI
Generates post ideas, writes captions, and creates images
Email AI
Improves writing, suggests subject lines, and offers campaign ideas
Website AI
Crafts SEO-friendly page content and alt text for accessibility
Workflow AI
Helps optimize processes and suggest automation ideas
Ask AI (Coming Soon)
Access idea generation and content inspiration from anywhere inside your account
How to access:
AI features are optional and are activated only upon request
Pricing is as follows:
Current subscribers at $397/mo or higher
Included in your subscription at no extra charge!
Current subscribers at under $397/mo
Can be purchased separately at $147/month
Not yet a subscriber
Available as a stand-alone service at $197/month
Frequently Asked Questions
I’ve never used AI before. Is this going to be too technical for me?
Not at all. There are no technical skills required. If you can type a sentence and know what your members typically ask, you’re ready.
What if the AI gives a wrong or weird answer?
AI bots are trained only on the content you provide or approve like your website, program descriptions, or documents. That means they stay accurate and on-brand. We also include a built-in feedback loop so you can review and fine-tune as needed. You’re always in control.
Can the bot pretend to be a person? That makes me uncomfortable.
No - you can clearly identify your bot as an AI assistant. We recommend always being transparent about being bots. The goal is to support your team, not replace the human connection your organization is built on.
We don’t have a big staff. Will this really help us?
That’s exactly who it helps the most. AI CARE Assistants act like an extra pair of hands: answering common questions, routing inquiries, summarizing info, and handling repetitive tasks so your small team can focus on the high-impact work that only humans can do.
Will this replace any of our team members?
Think of these bots as helpful sidekicks, not replacements. They handle the repetitive, routine stuff so your team can be more strategic, creative, and member-focused.
What happens if someone asks the bot a question it doesn’t know?
Great question. Bots can be designed to gracefully say, “I’m not sure about that,” and forward the request to your team when needed. No guessing, no misinformation - just smart handoffs when it matters.
Can we change or update the content the bots use?
Absolutely. You’ll have an easy way to update the info they’re trained on. You’ll also be able to review all bot conversations to continuously improve the quality of their work or peer cohort session. If your programs, policies, or events change, your bots can stay current.
Why wouldn’t I just use ChatGPT instead of this?
While ChatGPT is a powerful tool, it’s not integrated with your JourneyCARE system which means it can’t update contact records, trigger workflows, fill out forms, or personalize responses based on your member data.
Your AI CARE Assistants live inside your system. They’re trained specifically on your programs, your events, and your members. They don’t just answer questions. They take action. Whether it’s enrolling someone, sending a follow-up email, or logging a request, these bots are part of your automated workflows, not just floating out on the web.
Think of ChatGPT as a helpful generalist. AI CARE Assistants are trained specialists, embedded into your association’s operations.
Join the Peer Cohort: Set Up Your AI Assistants Together
As part of our initial roll-out, you’re invited to join an exclusive cohort of early adopters where you can connect with other organizations that are also setting up their AI Assistants for the first time.
