News & Updates

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Wait Action Revamp
July 8, 2026

Instead of searching through multiple dropdowns, you can now simply choose what you want your contact to wait for, then adjust it in a guided experience. You can also create recurring wait schedules, wait until a specific date in a single step, use seconds for shorter delays, or even set dynamic wait times using custom fields. To make things even easier, the new Wait AI feature lets you describe the wait you're looking for in plain language, and JourneyCARE will help configure it for you. We've also grouped similar wait types together and intelligently prioritize the most relevant options based on what you're building, helping you create workflows with fewer clicks and less guesswork. These improvements make building powerful workflows simpler than ever.

October 2, 2026
You can now organize manual tax rates by geographic regions using Tax Zones, making it easier to manage different tax rules across the countries and states where you sell. Assign existing tax rates to specific zones and control which rates apply based on both the customer’s region and the products they purchase. Automatic Taxes continue to take priority when available, while your manual Tax Zones can serve as a fallback when automatic tax calculation is unavailable or turned off.
October 2, 2026
You can now keep community conversations cleaner with keyword and phrase-based moderation that automatically holds flagged posts and comments for admin review before they appear in the feed. Admins can quickly approve or remove content, review member reports separately, and receive notifications when something needs attention, while members can still see their own pending posts marked as “In review.” Community search has also been improved to better understand typos, synonyms, phrasing, and accented text, with results ranked by relevance.
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