News & Updates

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Wait Action Revamp
July 8, 2026

Instead of searching through multiple dropdowns, you can now simply choose what you want your contact to wait for, then adjust it in a guided experience. You can also create recurring wait schedules, wait until a specific date in a single step, use seconds for shorter delays, or even set dynamic wait times using custom fields. To make things even easier, the new Wait AI feature lets you describe the wait you're looking for in plain language, and JourneyCARE will help configure it for you. We've also grouped similar wait types together and intelligently prioritize the most relevant options based on what you're building, helping you create workflows with fewer clicks and less guesswork. These improvements make building powerful workflows simpler than ever.

August 21, 2026
Create more engaging TikTok conversations with automations that respond at the right time. JourneyCARE now supports TikTok Direct Messages in the Wait Until the Contact Replies workflow action, allowing your automations to pause until someone responds through TikTok before continuing. This makes it easier to build natural follow-up sequences, personalize customer interactions, and automate conversations without sending messages too quickly. Whether you're nurturing leads or responding to customer inquiries, this enhancement helps your TikTok messaging feel more timely and conversational.
August 21, 2026
Move around the platform more easily while building your automations. JourneyCARE now lets you open the main navigation sidebar directly from the Workflow Builder, giving you quick access to other tools and pages without interrupting your work. Whether you're switching between workflows, contacts, or other areas of the platform, you can navigate with fewer clicks and return to your automation whenever you're ready. It's a small but helpful improvement that creates a smoother, more connected workflow-building experience.
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