News & Updates
Innovating every single day to help you attract, engage, and serve your members
View Forms in Conversations
April 2, 2026
One of the unique features in JourneyCARE is the ability to actually automate experiences with the forms and surveys that you create.
Now, we’re giving you the ability to access a contact’s form submission directly in the Conversations panel. This makes the information that they’ve submitted available to you directly alongside messages and past interactions. No more jumping between tabs to piece things together.
This means your team can instantly understand what someone submitted before responding, making follow-ups faster, more personal, and more effective. It’s a simple change that helps you stay organized and respond with confidence.
Help your customers get to checkout with fewer clicks. JourneyCARE now lets shoppers add products directly to their cart from Product List pages and Featured Products, making it easier to purchase without opening every product page. Products with a single option can be added instantly, while products with multiple variants offer a simple selection window before being added to the cart. This creates a smoother shopping experience, helping customers browse, choose, and purchase products more efficiently.
Accidentally losing your edits while working on mobile is now much less of a concern. If you try to leave an invoice or estimate before saving your changes, JourneyCARE will prompt you to either save your work or discard your edits before exiting. This added safeguard helps prevent accidental data loss while giving you more confidence when updating payment documents on the go. If nothing has changed, you can still exit without interruption for a smooth editing experience.
