News & Updates
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Coupon Code Updates
April 2, 2026
For those of you who use Coupon Codes, you’ll love this latest release that gives you more control over how coupons are applied, making it easier to run promotions that actually fit your strategy. Instead of discounting an entire product, you can now target specific pricing options or variations within it.
For associations, this opens the door to more thoughtful offers, like promoting a specific event tier, incentivizing upgrades, or running limited-time discounts without impacting everything else. It’s a smarter, more precise way to use promotions without the usual workarounds.
We’ve added some fresh triggers and instructions to Conversation AI, which provides additional options for how the AI Knowledge Base gets used when interacting with contacts. You can now set up trigger conditions that reference the Knowledge Base to let the AI know when to use it based on certain situations. The AI can still use the Knowledge Base on its own, but it can also be directed by what you set up in the automations.
JourneyCARE now lets you make outbound voice calls using your current phone number. If you don’t have a JourneyCARE phone number, you’ll see an option to use your own when you try to use the dialer. Just enter your existing number in the dialer. You’ll need to confirm that you own the phone number by receiving a quick verification phone call, but then you can proceed to make your call. Note that the availability and volume of outbound calling depend on your JourneyCARE subscription.
