News & Updates
Innovating every single day to help you attract, engage, and serve your members
Image Layouts in Forms
April 2, 2026
In forms and surveys, you’ll now notice new layout and styling options that make it even easier to create a look that is clean, polished, and on-brand. With more flexibility in how images are placed, styled, and displayed, you can better highlight what matters and create a more engaging experience for your members.
It’s a subtle upgrade, but one that can make your forms feel more intentional, more visual, and more aligned with the overall experience you’re creating.
We’ve added some fresh triggers and instructions to Conversation AI, which provides additional options for how the AI Knowledge Base gets used when interacting with contacts. You can now set up trigger conditions that reference the Knowledge Base to let the AI know when to use it based on certain situations. The AI can still use the Knowledge Base on its own, but it can also be directed by what you set up in the automations.
JourneyCARE now lets you make outbound voice calls using your current phone number. If you don’t have a JourneyCARE phone number, you’ll see an option to use your own when you try to use the dialer. Just enter your existing number in the dialer. You’ll need to confirm that you own the phone number by receiving a quick verification phone call, but then you can proceed to make your call. Note that the availability and volume of outbound calling depend on your JourneyCARE subscription.
