News & Updates

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TikTok Comment Management
April 15, 2026

Personally, I am not a TikTok’er, but a lot of organizations out there are using it for audience building. If your organization is one of them, staying on top of comments just got easier! You can now view and reply to TikTok comments directly inside Social Planner, alongside your other social channels.


The TikTok comments flow into the same Comment Management inbox, so your team can respond quickly, stay organized, and keep conversations consistent across platforms. You can even reply within threaded conversations (one level deep), making it easier to manage ongoing engagement.


This means that there’s no more jumping between platforms to keep up with comments. This update helps you respond faster, maintain a consistent voice, and manage all your social engagement in one place, especially helpful as TikTok continues to grow as a member engagement channel.

Flexible Tax Zones

October 2, 2026
You can now organize manual tax rates by geographic regions using Tax Zones, making it easier to manage different tax rules across the countries and states where you sell. Assign existing tax rates to specific zones and control which rates apply based on both the customer’s region and the products they purchase. Automatic Taxes continue to take priority when available, while your manual Tax Zones can serve as a fallback when automatic tax calculation is unavailable or turned off.

Smarter Community Moderation

October 2, 2026
You can now keep community conversations cleaner with keyword and phrase-based moderation that automatically holds flagged posts and comments for admin review before they appear in the feed. Admins can quickly approve or remove content, review member reports separately, and receive notifications when something needs attention, while members can still see their own pending posts marked as “In review.” Community search has also been improved to better understand typos, synonyms, phrasing, and accented text, with results ranked by relevance.
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