News & Updates

Innovating every single day to help you attract, engage, and serve your members

AI Answers Emails
April 15, 2026

As you’re likely aware, we’ve had AI CARE Assistants available for a while, with interaction possible via Website chat or a Voice phone call. Now, we’ve added the ability for the AI Assistant to respond to emails. When an email comes in, Conversation AI can read the message, understand the context (including past conversations and contact details), and send a thoughtful response automatically—all while preserving proper email formatting like subject lines and threading. You can even control how those responses look, from simple plain text to fully designed templates.


Email is still one of the primary ways members and prospects reach out. This update helps you respond faster, stay consistent across channels, and reduce the manual back-and-forth without sacrificing a personalized experience.

Document Payment Collection

April 15, 2026
If you’re using JourneyCARE’s built-in contracts feature, you can now collect and securely store card details as part of the document. Simply place the new “Card Details” field where you wish for the information to be captured. Once added, the card is securely saved and can be used later for issuing payments on invoices, subscriptions, or follow-up charges. This currently works with Stripe, Authorize.net, NMI, and Square. It will NOT work for PayPal or custom payment providers.

Embedded Live Chat

April 15, 2026
Occasionally, the team would get questions about whether “chat” could simply appear embedded on a web page instead of requiring a floating chat bubble in the corner. That wasn’t possible before, but it is now! This means you can now place chat alongside key moments such as calls-to-action, forms, or pricing sections, creating a more natural, integrated experience for your visitors. The embedded chat adapts to your layout and works seamlessly across desktop and mobile, so it feels like part of your site rather than an overlay. We made this change because we recognize that placement matters for engagement. By positioning chat exactly where your members or other website visitors are making decisions, you can increase conversations, reduce friction, and create a more intentional path to conversion.
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