News & Updates
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Responsive certificates for all devices
February 12, 2025
Two enhancements have rolled out for the JourneyCARE Certificate Builder.
Responsive Certificates
- Certificates are now optimized for all device types, ensuring a seamless experience.
- Certificate holders can now easily view their certificates on mobile, tablet and desktop.
- Format will adapt the certificates accordingly.
Improved Certificate Download Flow
- Downloading certificates is now simpler and more seamless.
- Certificate holders can download certificate PDFs in just one step, ensuring a faster and more efficient experience.
- The download process is now consistent across all devices and browsers.
Customers completing a $0 order through Forms or Surveys can now skip card entry altogether. With the new Require card for $0 orders setting on the Sell Products element, payment fields are automatically hidden when the total is confirmed as $0 and there are no recurring charges. This also applies to orders made free through a 100% discount, while subscriptions and free trials will continue to require a card. Existing Forms and Surveys remain unchanged unless the setting is turned off.
WhatsApp conversations can now move seamlessly from messaging to voice, with WhatsApp Calling generally available on both web and mobile. Teams can make and receive calls directly within the conversation, manage calling hours and permissions, route calls to the right team members, and record outcomes through customizable call dispositions. Call results can also trigger automated follow-ups and appear in call reporting, giving teams a clearer view of what happens after each conversation. With calling built into the existing WhatsApp experience, businesses can resolve complex questions faster, respond to high-intent leads more effectively, and keep the full customer interaction in one place.
