News & Updates
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Pause and Edit Any Type of Email Campaign
May 19, 2025
You can now pause, edit, and resume any email campaign you're sending via JourneyCARE - including A/B tests, RSS, and Send Now.
Audit logs will capture when campaigns are scheduled, paused, content updated, resumed and cancelled.
Obviously, everyone hopes that their emails will always be right the first time, but if you happen to notice a problem after you hit the "send" button, this new capability is intended to reduce the impact of the error by allowing you to stop the message and replace it with a corrected version.
We’ve added some fresh triggers and instructions to Conversation AI, which provides additional options for how the AI Knowledge Base gets used when interacting with contacts. You can now set up trigger conditions that reference the Knowledge Base to let the AI know when to use it based on certain situations. The AI can still use the Knowledge Base on its own, but it can also be directed by what you set up in the automations.
JourneyCARE now lets you make outbound voice calls using your current phone number. If you don’t have a JourneyCARE phone number, you’ll see an option to use your own when you try to use the dialer. Just enter your existing number in the dialer. You’ll need to confirm that you own the phone number by receiving a quick verification phone call, but then you can proceed to make your call. Note that the availability and volume of outbound calling depend on your JourneyCARE subscription.
