News & Updates
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Mobile Conversations Upgrade
May 16, 2025
The latest update brings Trigger Links, Custom Values, WhatsApp Flows, and Organized Snippet Folders right into your pocket.
Whether you’re driving engagement, simplifying personalization, or working faster with reusable content, managing customer conversations from your mobile app just became smarter, faster, and easier than ever before.
How to use these newest options:
1. Open any conversation inside the mobile app.
2. Tap the “+” icon in the text entry box.
3. Choose from:
- Trigger Link: Select or insert a trackable URL.
- Custom Value: Pick a variable from your list to insert into your message.
- WhatsApp Flow: Select a preconfigured interactive WhatsApp template with CTA buttons.
- Snippets: Search or browse folders to insert ready-made responses.
Clients often ask about ways to boost engagement inside their community groups and we always say that you need to show them what they are missing! Now there is a super easy and automated way to do that with Community Newsletters! The newsletter feature is a digest of your trending posts and hot topics, send out automatically to all group members on the frequency you choose. Members can control whether they receive the digest from their Notification settings. A group administrator does need to go into the Settings to turn this feature on and choose how often you'd like it to go out - Daily, Weekly, Bi-Weekly, or Monthly.
If your organization uses Notion, ClickUp, or AirTable for project management or other purposes, you'll likely be excited to know that JourneyCARE now connects instantly to all three. This means you can seamlessly pass information back and forth between these software platforms without using third party middleware like Zapier. We'd love to hear how you use this new capability. Drop a line and let us know!
