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Mobile Conversations Upgrade
May 16, 2025
The latest update brings Trigger Links, Custom Values, WhatsApp Flows, and Organized Snippet Folders right into your pocket.
Whether you’re driving engagement, simplifying personalization, or working faster with reusable content, managing customer conversations from your mobile app just became smarter, faster, and easier than ever before.
How to use these newest options:
1. Open any conversation inside the mobile app.
2. Tap the “+” icon in the text entry box.
3. Choose from:
- Trigger Link: Select or insert a trackable URL.
- Custom Value: Pick a variable from your list to insert into your message.
- WhatsApp Flow: Select a preconfigured interactive WhatsApp template with CTA buttons.
- Snippets: Search or browse folders to insert ready-made responses.
Since rolling out the Community feature in JourneyCARE, we've discovered that organizations fall into two difference preferences. There are some that want every group member to have some sort of photo on their profile and there are others that do not care about such things and just want to get people into the group with as little friction as possible. So now we've made it possible for you to toggle the photo requirement on or off based on how you'd like it to work.
The next time you merge contacts, you'll want to be aware of a change in how workflows are handled. In this quick video, we explain the old action and what you can expect going forward.
