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Mobile Conversations Upgrade
May 16, 2025
The latest update brings Trigger Links, Custom Values, WhatsApp Flows, and Organized Snippet Folders right into your pocket.
Whether you’re driving engagement, simplifying personalization, or working faster with reusable content, managing customer conversations from your mobile app just became smarter, faster, and easier than ever before.
How to use these newest options:
1. Open any conversation inside the mobile app.
2. Tap the “+” icon in the text entry box.
3. Choose from:
- Trigger Link: Select or insert a trackable URL.
- Custom Value: Pick a variable from your list to insert into your message.
- WhatsApp Flow: Select a preconfigured interactive WhatsApp template with CTA buttons.
- Snippets: Search or browse folders to insert ready-made responses.
You can now organize manual tax rates by geographic regions using Tax Zones, making it easier to manage different tax rules across the countries and states where you sell. Assign existing tax rates to specific zones and control which rates apply based on both the customer’s region and the products they purchase. Automatic Taxes continue to take priority when available, while your manual Tax Zones can serve as a fallback when automatic tax calculation is unavailable or turned off.
You can now keep community conversations cleaner with keyword and phrase-based moderation that automatically holds flagged posts and comments for admin review before they appear in the feed. Admins can quickly approve or remove content, review member reports separately, and receive notifications when something needs attention, while members can still see their own pending posts marked as “In review.” Community search has also been improved to better understand typos, synonyms, phrasing, and accented text, with results ranked by relevance.
