News & Updates
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New Audio Formats Allowed in Media Library
June 13, 2025
This update introduces support for uploading audio files with the MIME type audio/wav, in addition to the previously supported audio/x-wav.
Purpose
- To expand file compatibility and improve user experience by ensuring broader support for audio uploads, particularly the commonly used audio/wav format.
What Changed
Before: Only the MIME type audio/x-wav was supported.
Now: The system now supports both audio/x-wav and audio/wav MIME types.
This update improves compatibility with different audio file exporters and recording tools that use audio/wav.

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