News & Updates
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This latest update to JourneyCARE provides your organization with more flexibility when it comes to collecting payments.
You now have the option to pass on credit card processing charges, or other miscellaneous fees, to the person making the payment.
With just a quick setting, you can ensure your association isn't absorbing extra costs.
To take advantage of this new capability, go to your Payment Settings and look for the section for Miscellaneous Fees. Turn it on, set your percentage, choose a label (like “Processing Fee”), and decide exactly where you want that fee to show up. Just check the boxes and you're good to go!
The fee is automatically calculated based on the transaction amount and shows up as a separate line item during checkout, so everything stays transparent for your members and supporters.
A couple of things to keep in mind:
This applies to new transactions only. Nothing changes on invoices that have already been sent out or payment plans that are already in place.
Also, it is very important to know that the rules around credit card processing fees are different in different states and local jurisdictions. So know what rules impact you based on your organization's location or where your customer transactions occur.
In the future, we're planning to expand this capability to more areas like Ecommerce and mobile point-of-sale. Plus, we plan to allow you to set different fees by channel and provider, so watch for future updates on that.
