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How to put automations on holiday pause
December 24, 2024

As the holiday season is underway, you may be wondering if certain automations ought to be put on "pause" because people aren't really paying attention while they are celebrating holidays with family, or because sending certain messages might be perceived as insensitive.


The Pause Workflow feature in JourneyCARE lets you temporarily stop specific workflows without needing to delete or completely rework them.


This is particularly helpful in situations where timing matters—like pausing for religious holidays or adjusting communications during sensitive periods, such as times of grief.



This feature also offers the flexibility to fine-tune or test workflows without causing interruptions to the entire system. Whether you're managing seasonal campaigns or just need a quick break to refine your strategy, this feature keeps everything organized and easy to resume when the time is right.


July 24, 2025
TRANSCRIPT: Hey friends, JayCee here, your AI powered client educator for Journey Care. I'm back today with an exciting update about the AI capability in your account. The capability of the AI care assistance in Journey Care has been expanded, which means that your bots are even more flexible in their conversations. With your contacts, you can now have your AI care assistant collect up to 20 contact fields during their interaction. That is a massive increase from the three fields that you could do before. This means that you can get richer data collection from a membership inquiry, event registration, donation, or sponsor signup. Additionally, you can trigger up to five workflows. Again, that's an increase from three before. We hope you've been loving the amazing things you can do with your customizable care assistants. If you've created something super useful, drop us a line here at the help desk and let us know.
July 23, 2025
TRANSCRIPT: Hi there. It's JayCee from the Journey Care team with some exciting news that makes your website even more AI ready. And the best part, you don't have to do a thing. We've automatically rolled out something called LLMs txt on all published sites. It's already working behind the scenes for you. Think of it like a cheat sheet for AI made specifically for tools like Chat, GPT, Claude and Perplexity. It gives these large language models a clean, structured map of what your site is all about. That means when someone asks an AI tool about your organization or a topic that your website covers, the right information is readily available in a format that AI easily understands. Here's what happens automatically every time you publish your site. Now, a fresh AI friendly file is created behind the scenes. It includes your live pages, including things like blog posts, product pages, and multi-language versions of your pages. If you have those, it skips over drafts or no index pages. Keeping the good stuff front and center. This update for journey care sites is a really big deal because most websites don't have this yet, but your site does, which means that AI tools are more likely to represent your organization accurately, link to your content, and present your brand in a clear and professional way. We also hope it serves as another sign that the Journey Care Team is helping you stay future ready. As the world changes, marketing evolves and consumer expectations shift. As always, if you have any questions, please reach out. Our team is here to help.
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