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Hit that "Send" button too fast? (Introducing CANCEL for Print Mail)
December 26, 2024
We've all been there... you hit the "Send" button and suddenly realize there's an error.
That's why we're happy to announce the release of "Cancel Mail" for printed mail - made possible through our seamless Postalytics integration.
This newest feature allows you to remove individual mail pieces or entire mailings from a campaign, provided the request is made within a two-hour cutoff window. It's two extra hours to address any "ooops" mis-sends.
Things to Know Before Canceling Mail
- Printed Mail: Once mail is marked as “printed”, it cannot be canceled.
- No Undo: Once mail is canceled, it cannot be undone.
- For Smart Send Campaigns: Canceled mail requires creating a new campaign to resend recipients.
- For Triggered Drip and Automated File Campaigns: A recipient must be re-sent through the campaign.
Since rolling out the Community feature in JourneyCARE, we've discovered that organizations fall into two difference preferences. There are some that want every group member to have some sort of photo on their profile and there are others that do not care about such things and just want to get people into the group with as little friction as possible. So now we've made it possible for you to toggle the photo requirement on or off based on how you'd like it to work.
The next time you merge contacts, you'll want to be aware of a change in how workflows are handled. In this quick video, we explain the old action and what you can expect going forward.
