News & Updates

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Custom Metrics Filters
June 26, 2026

We've rolled out exciting enhancements to Custom Metrics! You can now apply filters directly to individual metrics within your formulas, allowing you to segment data by contact tags, pipelines, owners, agents, and more. The Custom Metric builder has been upgraded to a full-page experience for easier configuration and management. These updates help you create more targeted, real-time dashboards without relying on spreadsheets, and they're available to all accounts at no additional cost.

September 22, 2026
Dashboards and Custom Reports now have a more unified look and feel, making it easier to move between reporting tools without adjusting to different layouts. You can turn on the refreshed experience from Settings → Labs by enabling "Dashboard and custom reporting – UI consistency update," after which it loads automatically when you open Dashboards or Custom Reports. Charts, widgets, filters, metric builders, report pages, and scheduling screens all follow the same visual design, with more consistent loading, error states, spacing, and controls. Your existing dashboards, reports, data, and custom metrics remain unchanged—the update focuses on creating a smoother, more consistent experience across reporting.
September 22, 2026
Creating ads across multiple platforms is more flexible with Custom Values built directly into eligible ad copy fields. You can add reusable details like your business name, location, phone number, offer name, or support email across Meta, Google, and LinkedIn campaigns. Before publishing, JourneyCARE resolves these values in the preview, flags missing or invalid entries, and lets you map any values that still need attention—making it easier to reuse templates, keep messaging consistent, and reduce repetitive copy updates.
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