News & Updates

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Embedded Voice Widgets
June 26, 2026

We’ve introduced new customization options for the Voice AI widget, giving you more flexibility in how it appears on your website. In addition to the traditional floating widget, you can now place the Voice AI experience directly within your website content for a more seamless and engaging visitor experience. You can also choose between different visual styles, adjust the widget size, and preview changes in real time before publishing. This update makes it easier to match the Voice AI widget to your website design, create a more natural user experience, and position it where it can have the greatest impact on visitor engagement and conversions.

September 22, 2026
Dashboards and Custom Reports now have a more unified look and feel, making it easier to move between reporting tools without adjusting to different layouts. You can turn on the refreshed experience from Settings → Labs by enabling "Dashboard and custom reporting – UI consistency update," after which it loads automatically when you open Dashboards or Custom Reports. Charts, widgets, filters, metric builders, report pages, and scheduling screens all follow the same visual design, with more consistent loading, error states, spacing, and controls. Your existing dashboards, reports, data, and custom metrics remain unchanged—the update focuses on creating a smoother, more consistent experience across reporting.
September 22, 2026
Creating ads across multiple platforms is more flexible with Custom Values built directly into eligible ad copy fields. You can add reusable details like your business name, location, phone number, offer name, or support email across Meta, Google, and LinkedIn campaigns. Before publishing, JourneyCARE resolves these values in the preview, flags missing or invalid entries, and lets you map any values that still need attention—making it easier to reuse templates, keep messaging consistent, and reduce repetitive copy updates.
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