News & Updates
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Admin App Update: Create & Schedule Social Posts
December 17, 2024
Be sure to update your JourneyCARE admin app to pick up the latest version. There's a whole new option for "Social Planner".
Here's what it lets you do:
- Social Media Accounts - Now post to 6 social media platforms - Facebook, Instagram, Google My Business, LinkedIn, YouTube, and TikTok.
- Connect Accounts - Connect new social accounts or access your existing connected accounts inside the mobile app
- Social Planner views - Switch between three views to view all your social posts - Monthly View, Weekly view, and List view.
- Redirect to post - Tap on the redirect icon located on every published social post on the social planner to open up the post within its dedicated platform.
- Create new post - Select all the applicable accounts and start creating a new post. You can also edit or delete an existing scheduled post.
- Customize post - Customize the social post with channel specific options. E.g. for Facebook, you can choose to add a follow up comment and select between posting on the feed or in the form of a reel.
- Advanced settings - Create and assign categories to posts. You can also add a tag to the post.
- Add Media - Add media files to your post using your device's camera, gallery, or files app.
- Publish post - Publish your post to all the selected social accounts at the same time.
- Save post as draft - Save the post as draft to make edits later.
- Schedule post - Schedule a post to be published on a specified date and time.
- Schedule recurring post - Schedule a post to be published on a specified date and time with a suitable frequency (monthly, weekly, etc)

Customers completing a $0 order through Forms or Surveys can now skip card entry altogether. With the new Require card for $0 orders setting on the Sell Products element, payment fields are automatically hidden when the total is confirmed as $0 and there are no recurring charges. This also applies to orders made free through a 100% discount, while subscriptions and free trials will continue to require a card. Existing Forms and Surveys remain unchanged unless the setting is turned off.

WhatsApp conversations can now move seamlessly from messaging to voice, with WhatsApp Calling generally available on both web and mobile. Teams can make and receive calls directly within the conversation, manage calling hours and permissions, route calls to the right team members, and record outcomes through customizable call dispositions. Call results can also trigger automated follow-ups and appear in call reporting, giving teams a clearer view of what happens after each conversation. With calling built into the existing WhatsApp experience, businesses can resolve complex questions faster, respond to high-intent leads more effectively, and keep the full customer interaction in one place.

