News & Updates
Innovating every single day to help you attract, engage, and serve your members
Video transcoding speed increases
February 18, 2025
Did you know that JourneyCARE offers expansive video hosting capabilities in each organization's subscription at no extra cost?
Videos can be up to 4 GB in size and are accepted in all major formats:
- avi
- QuickTime
- MP4
- MPEG
- Ogg
- Windows Media Video
- WebM video
And now, uploading those videos is faster than ever with average user wait time reduced from 2.2 minutes to a remarkable 0.6 minutes!
Just another example of the invisible work behind the scenes that happens to keep the system running in tip-top shape for you.

We’ve expanded the Media Library to make reviewing your files faster and easier. You can now preview a wider variety of file types including PDFs, Word documents, Excel and CSV files, audio files, text files, and supported 3D models directly in JourneyCARE without downloading them first. Just click Preview, and the correct viewer will open automatically, allowing you to quickly inspect your files and get back to work. It's a small quality-of-life improvement that streamlines your workflow and helps you find exactly what you need with fewer clicks.

Want to make your social posts more accessible without adding extra steps to your workflow? You can now add Alternative Text to images directly in JourneyCARE within the Social Planner! Simply upload your images, add a unique description to each one, and schedule or publish your post as you normally would. Whether you're sharing a single image or a carousel, each image can have its own custom alternative text, making your content more inclusive for visually impaired audiences while following accessibility best practices. Even better, Social Planner automatically sends alternative text to supported social platforms, so there's no need to make edits after publishing. It's an easy way to create more thoughtful, accessible content and all from one place.

