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Task Goal Events
August 6, 2026
Your workflows can now respond to task progress in an even smarter way. JourneyCARE now supports task activity as a Goal Event, allowing your automations to continue when a task is created or completed. This makes it easier to trigger follow-ups, onboarding steps, or other automated actions based on real progress instead of adding extra workflow logic. With additional filtering options available, you'll have even greater control over how your automations respond to completed tasks.
Customers completing a $0 order through Forms or Surveys can now skip card entry altogether. With the new Require card for $0 orders setting on the Sell Products element, payment fields are automatically hidden when the total is confirmed as $0 and there are no recurring charges. This also applies to orders made free through a 100% discount, while subscriptions and free trials will continue to require a card. Existing Forms and Surveys remain unchanged unless the setting is turned off.
WhatsApp conversations can now move seamlessly from messaging to voice, with WhatsApp Calling generally available on both web and mobile. Teams can make and receive calls directly within the conversation, manage calling hours and permissions, route calls to the right team members, and record outcomes through customizable call dispositions. Call results can also trigger automated follow-ups and appear in call reporting, giving teams a clearer view of what happens after each conversation. With calling built into the existing WhatsApp experience, businesses can resolve complex questions faster, respond to high-intent leads more effectively, and keep the full customer interaction in one place.
