News & Updates
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Smarter Field Pickers
May 17, 2026
The field picker has been updated, and we’ve added If/Else actions to help you discover fields and enhance your selection journey. Now, you can search for fields within nested folders, move around more freely, and enjoy a more consistent experience across the platform. When you search for a field, matching results can now appear even if that field is located inside a folder or subfolder.
We’ve added some fresh triggers and instructions to Conversation AI, which provides additional options for how the AI Knowledge Base gets used when interacting with contacts. You can now set up trigger conditions that reference the Knowledge Base to let the AI know when to use it based on certain situations. The AI can still use the Knowledge Base on its own, but it can also be directed by what you set up in the automations.
JourneyCARE now lets you make outbound voice calls using your current phone number. If you don’t have a JourneyCARE phone number, you’ll see an option to use your own when you try to use the dialer. Just enter your existing number in the dialer. You’ll need to confirm that you own the phone number by receiving a quick verification phone call, but then you can proceed to make your call. Note that the availability and volume of outbound calling depend on your JourneyCARE subscription.
