News & Updates
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Course Settings Interface
May 17, 2026
Those of you who are using JourneyCARE’s Course feature will notice that the screens where you update your Course settings are cleaner and more modern. From setting up custom domains to managing branding elements like logos and favicons, the workflow is now much more streamlined. The addition of built-in image cropping tools also makes it easier to keep your learning environment polished and consistent with your organization’s brand.
We’ve added some fresh triggers and instructions to Conversation AI, which provides additional options for how the AI Knowledge Base gets used when interacting with contacts. You can now set up trigger conditions that reference the Knowledge Base to let the AI know when to use it based on certain situations. The AI can still use the Knowledge Base on its own, but it can also be directed by what you set up in the automations.
JourneyCARE now lets you make outbound voice calls using your current phone number. If you don’t have a JourneyCARE phone number, you’ll see an option to use your own when you try to use the dialer. Just enter your existing number in the dialer. You’ll need to confirm that you own the phone number by receiving a quick verification phone call, but then you can proceed to make your call. Note that the availability and volume of outbound calling depend on your JourneyCARE subscription.
