News & Updates
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New Rating Element Available for Forms, Surveys & Quizzes
June 5, 2025
A new Rating Element is now available in Forms, Surveys, and Quizzes. This element enables users to collect ratings using a visual scale, improving feedback collection and engagement.
Key Features
- Fully functional in Forms, Surveys, and Quizzes.
- Multiple Icon Options - includes stars, hearts, thumbs-up, and more.
- Customizable Scale - set the number of rating points (e.g., 1–5)
- Add custom labels such as “Poor” to “Excellent”
- Choose icon alignment: left, center, or top
Submission Output and Visibility
- Submission Table
- Contact Record
- PDF Export
- Contact Timeline
We’ve added some fresh triggers and instructions to Conversation AI, which provides additional options for how the AI Knowledge Base gets used when interacting with contacts. You can now set up trigger conditions that reference the Knowledge Base to let the AI know when to use it based on certain situations. The AI can still use the Knowledge Base on its own, but it can also be directed by what you set up in the automations.
JourneyCARE now lets you make outbound voice calls using your current phone number. If you don’t have a JourneyCARE phone number, you’ll see an option to use your own when you try to use the dialer. Just enter your existing number in the dialer. You’ll need to confirm that you own the phone number by receiving a quick verification phone call, but then you can proceed to make your call. Note that the availability and volume of outbound calling depend on your JourneyCARE subscription.
