News & Updates
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Email AI in Workflows
June 6, 2025
Sending Email via workflows just got smarter, faster, and easier - thanks to AI!
We’re thrilled to introduce Email Action AI, enabling users to generate Email with just a simple description.
No copywriting needed.
Simply describe your use-case and AI will write the Email for you.
How to Use It?
- Select: Choose "Send Email" action in your workflow.
- Activate AI: Click "Write with AI" to open the AI assistant.
- Describe: Input your desired functionality (e.g., "Write a promotional Email asking user to utilise holiday season discount and purchase Christmas themed merchandise.").
- Tone: Select tone of your Email. (Optional - default is neutral tone)
- Generate: Click Generate and let AI craft the Email for you.
We’ve added some fresh triggers and instructions to Conversation AI, which provides additional options for how the AI Knowledge Base gets used when interacting with contacts. You can now set up trigger conditions that reference the Knowledge Base to let the AI know when to use it based on certain situations. The AI can still use the Knowledge Base on its own, but it can also be directed by what you set up in the automations.
JourneyCARE now lets you make outbound voice calls using your current phone number. If you don’t have a JourneyCARE phone number, you’ll see an option to use your own when you try to use the dialer. Just enter your existing number in the dialer. You’ll need to confirm that you own the phone number by receiving a quick verification phone call, but then you can proceed to make your call. Note that the availability and volume of outbound calling depend on your JourneyCARE subscription.
