News & Updates
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Internal Chat: Now Available in Labs
April 13, 2025
We're excited to introduce the Internal Chat feature, designed to enable private team communication within the Conversations module.
With Internal Chat, you can seamlessly collaborate with your admins without involving contacts, ensuring discussions remain private and focused. Whether you're coordinating responses, reviewing member queries, or sharing internal updates, Internal Chat helps you keep everything organized in one place.
What’s New?
- You can now start private internal chats within the Conversations module, allowing for real-time collaboration among team members.
- Internal chats function just like regular conversations but are only visible to the participants added to the chat.
- You can send messages, emojis, and attachments for seamless communication, set a subject for better search-ability and organization.
- Add more team members to existing internal chats, with the ability to choose whether they see past messages.
How to Use
Open the Conversations module and click on New. Select Internal Chat as the conversation type.
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