News & Updates
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Automatically Invoice for Failed Subscription Payments
April 13, 2025
Our latest update to JourneyCARE's payment functionality provides you with additional flexibility on what happens when a member's automatically recurring payment fails.
Previously, you could establish a custom "retry" schedule and automatically lapse the member's status if the transactions don't work, but now you have an option of creating an invoice upon failure.
Set this up in your account by going to:
Payments > Settings > Subscriptions
This is one of those teeny tiny adjustments that might seem like no big deal, but if you've ever had a form where you couldn't get the spacing to look exactly like you want it to look, you'll appreciate this update. While you could previously do some extra custom styling with CSS code, you'll now notice that there's a super easy slider and margin parameters that can be set for the outside spacing on your Forms, Surveys, and Quizzes. Try it out and let us know what you think!
There's good news today for those of you who use JourneyCARE's All-in-One Chat Widget on your website. We've added Facebook, Instagram, and Voice AI as options that you can choose as communication channels. The options are easy to add in the Chat Widget settings. Note that you do need to have a Facebook or Instagram account connected to JourneyCARE in order to see those as things that you can choose. For Voice AI to show up as an option, you need to have a Voice AI agent configured in your account.
