News & Updates
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Instagram Direct Integration
August 21, 2026
You now have a simpler way to connect your Instagram account to JourneyCARE. Instead of requiring a linked Facebook Page, you can connect Instagram directly, giving you greater flexibility and control over how your account is managed. Once connected, you can continue managing Instagram conversations, creating contacts, and triggering automations alongside your other communication channels—all from one place. This new connection method also prepares your account for upcoming Instagram-native features, helping you take advantage of future messaging and engagement capabilities as they become available.
Create more engaging TikTok conversations with automations that respond at the right time. JourneyCARE now supports TikTok Direct Messages in the Wait Until the Contact Replies workflow action, allowing your automations to pause until someone responds through TikTok before continuing. This makes it easier to build natural follow-up sequences, personalize customer interactions, and automate conversations without sending messages too quickly. Whether you're nurturing leads or responding to customer inquiries, this enhancement helps your TikTok messaging feel more timely and conversational.
Move around the platform more easily while building your automations. JourneyCARE now lets you open the main navigation sidebar directly from the Workflow Builder, giving you quick access to other tools and pages without interrupting your work. Whether you're switching between workflows, contacts, or other areas of the platform, you can navigate with fewer clicks and return to your automation whenever you're ready. It's a small but helpful improvement that creates a smoother, more connected workflow-building experience.
