News & Updates
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Custom Object Updates
April 2, 2026
If your organization uses JourneyCARE’s custom object feature, this announcement is for you. Now, you have the added ability to link companies to your custom objects, giving you a much clearer picture of how everything connects.
For associations, this can mean better visibility into organizational memberships and multi-contact accounts. It becomes easier to track engagement, understand the full story behind a member organization, and segment more effectively.
This update is definitely a strong step in the direction of a more connected, relationship-driven view of your data.
We’ve added some fresh triggers and instructions to Conversation AI, which provides additional options for how the AI Knowledge Base gets used when interacting with contacts. You can now set up trigger conditions that reference the Knowledge Base to let the AI know when to use it based on certain situations. The AI can still use the Knowledge Base on its own, but it can also be directed by what you set up in the automations.
JourneyCARE now lets you make outbound voice calls using your current phone number. If you don’t have a JourneyCARE phone number, you’ll see an option to use your own when you try to use the dialer. Just enter your existing number in the dialer. You’ll need to confirm that you own the phone number by receiving a quick verification phone call, but then you can proceed to make your call. Note that the availability and volume of outbound calling depend on your JourneyCARE subscription.
