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Conversations Usability
April 28, 2026
The Conversations inbox has been updated to make everyday tasks faster and less frustrating. Bulk actions are now easier to manage, with selections staying in place as you review conversations, so you don’t have to keep reselecting messages while working through your inbox.
Internal comments are also much quicker to access. Instead of switching between channels, you can now leave a comment or reply to a customer directly from the same composer. It’s a smoother workflow that makes team collaboration feel more natural and efficient.
Members now have more control over their community email notifications, with unsubscribe preferences limited to the specific community and notification type they choose to turn off. Other community and platform emails continue as normal, helping members avoid unwanted messages without accidentally opting out of relevant updates. They can also re-enable individual notifications at any time from their notification settings.
You can now generate images directly within workflows using the AI Image Generation action, with support for multiple AI models, custom prompts, templates, quality settings, and brand controls. This is a premium action, so each execution carries an additional charge that varies with the model, quality, size, and any Design Kit or Brand Voice you apply. Generated images are automatically saved to Media Storage, with an Image URL available for the actions that follow, making it possible to use them in emails, SMS, social posts, custom fields, or webhooks. Because images are stored at a public URL that anyone with the link can open without logging in, take care when prompts include customer data. This opens up more flexible ways to create personalized visuals as part of your automated workflows.
