News & Updates
Innovating every single day to help you attract, engage, and serve your members
Conversations Usability
April 28, 2026
The Conversations inbox has been updated to make everyday tasks faster and less frustrating. Bulk actions are now easier to manage, with selections staying in place as you review conversations, so you don’t have to keep reselecting messages while working through your inbox.
Internal comments are also much quicker to access. Instead of switching between channels, you can now leave a comment or reply to a customer directly from the same composer. It’s a smoother workflow that makes team collaboration feel more natural and efficient.
Create more engaging TikTok conversations with automations that respond at the right time. JourneyCARE now supports TikTok Direct Messages in the Wait Until the Contact Replies workflow action, allowing your automations to pause until someone responds through TikTok before continuing. This makes it easier to build natural follow-up sequences, personalize customer interactions, and automate conversations without sending messages too quickly. Whether you're nurturing leads or responding to customer inquiries, this enhancement helps your TikTok messaging feel more timely and conversational.
Move around the platform more easily while building your automations. JourneyCARE now lets you open the main navigation sidebar directly from the Workflow Builder, giving you quick access to other tools and pages without interrupting your work. Whether you're switching between workflows, contacts, or other areas of the platform, you can navigate with fewer clicks and return to your automation whenever you're ready. It's a small but helpful improvement that creates a smoother, more connected workflow-building experience.
