News & Updates
Innovating every single day to help you attract, engage, and serve your members
Conversations Usability
April 28, 2026
The Conversations inbox has been updated to make everyday tasks faster and less frustrating. Bulk actions are now easier to manage, with selections staying in place as you review conversations, so you don’t have to keep reselecting messages while working through your inbox.
Internal comments are also much quicker to access. Instead of switching between channels, you can now leave a comment or reply to a customer directly from the same composer. It’s a smoother workflow that makes team collaboration feel more natural and efficient.
We've enhanced the Email Action to make attachments in JourneyCARE more convenient and efficient. You can now attach files directly from the Media Library or upload files from your local device when configuring a Send Email action. This update helps streamline your workflow by allowing you to reuse existing assets, eliminating the need to repeatedly upload the same files, while also providing the flexibility to choose between stored files and new uploads.
We've improved the course experience in JourneyCARE with video auto-play, a new "Up Next" lesson preview, and smarter lesson completion tracking for both video and text lessons. Course creators can now enable auto-start, auto-play, and auto-complete settings at the course level and apply them across multiple courses. These enhancements create a smoother learning journey, reduce manual actions, and provide more reliable progress tracking for learners.
