News & Updates
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Conversation AI Triggers
May 17, 2026
We’ve added some fresh triggers and instructions to Conversation AI, which provides additional options for how the AI Knowledge Base gets used when interacting with contacts. You can now set up trigger conditions that reference the Knowledge Base to let the AI know when to use it based on certain situations. The AI can still use the Knowledge Base on its own, but it can also be directed by what you set up in the automations.
We’re excited to introduce a new enhancement that gives you more control over how your video posts appear when shared through Social Planner. JourneyCARE now lets you choose a custom cover image for your videos when uploading posts in bulk, helping your content look more professional and eye-catching. This update makes it easier to keep your branding consistent, attract more viewer attention, and save time by setting everything up in one upload. Simply use the latest upload template and add the image you’d like displayed as your video preview.
Stay connected to your essential metrics when you're on the go! You can now access the same dashboards and key metrics available on the web directly from your admin mobile app, giving you real-time visibility into important information such as sales, conversions, campaigns, and team activity. The new mobile experience allows you to quickly view trends, filter data, explore charts, and even receive easy-to-understand AI insights to help you make informed decisions on the go. Additionally, campaign tracking now has its own dedicated section in the app, making it even easier to monitor your marketing efforts in one place.
