News & Updates

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Emphasize time-sensitive offers with Email Countdown Timers
December 30, 2024

Countdown timers in emails are dynamic elements that create urgency by counting down to a specific deadline. They help convey the sense of exclusivity and prompt users to act quickly.


To use this feature, first design the timer in the Marketing section of JourneyCARE. After you save the timer there, you can add it as an element in your email campaign.


NOTE:  Anomaly with Apple Mail


Apple Mail caches GIFs, which affects how countdown timers are updated. Unlike other email clients where the timer updates each time the email is opened, Apple Mail may display the same GIF repeatedly without refreshing it.  As a result, if a user opens the same email multiple times in Apple Mail, the countdown timer may appear to stop ticking after the first open.

Tag Contacts Directly from Campaign Statistics

May 14, 2025
If you've ever been looking at the statistics from a campaign and thought, "maybe I should tag all the people who clicked on this link as interested in the program", today's announcement is a gift just for you! Now, you can immediately add that tag without even leaving the stats screen. You'll find a new button to do it at the top-right of the stats screen. Future interactions with the campaign can also be set to automatically apply the tag.

Accessibility Enhancements for URL Redirects

May 9, 2025
In recent months, the JourneyCARE platform has been undergoing a series of changes to maximize accessibility for administrators, including language translation for key functionality and also adding compatibility for accessibility tools like screen readers and keyboard navigation. The goal, of course, is to create a more seamless and equitable experience for your administrators. The latest component to be impacted by these changes is the URL redirect feature. This interface now allows for url redirects to be more easily created by those using assistive technologies.
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