News & Updates
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View and delete credit cards on file
January 22, 2025
JourneyCARE's payments module now allows organizations to manage credit cards in situations where the customer has indicated that they want to keep a card on file.
If you try to delete any card that is currently used for a subscription, you will be alerted and asked to confirm.
Currently, this feature is only available for Stripe and for organizations that are using the built-in payments solution, NOT third-party e-commerce or other payment processors.
Plans are in the works to extend this functionality to other types of payments and other types of processors like PayPal, Authorize.net, etc.
Customers completing a $0 order through Forms or Surveys can now skip card entry altogether. With the new Require card for $0 orders setting on the Sell Products element, payment fields are automatically hidden when the total is confirmed as $0 and there are no recurring charges. This also applies to orders made free through a 100% discount, while subscriptions and free trials will continue to require a card. Existing Forms and Surveys remain unchanged unless the setting is turned off.
WhatsApp conversations can now move seamlessly from messaging to voice, with WhatsApp Calling generally available on both web and mobile. Teams can make and receive calls directly within the conversation, manage calling hours and permissions, route calls to the right team members, and record outcomes through customizable call dispositions. Call results can also trigger automated follow-ups and appear in call reporting, giving teams a clearer view of what happens after each conversation. With calling built into the existing WhatsApp experience, businesses can resolve complex questions faster, respond to high-intent leads more effectively, and keep the full customer interaction in one place.
