News & Updates
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Unread Message Catchup
June 26, 2026
We’ve improved the Conversations experience with new tools to help you quickly locate unread messages in long threads. A new “New” divider now clearly marks where unread messages begin, and when you open an unread conversation, you’ll automatically be taken directly to the first unread message. These indicators remain visible until you reply or manually mark the conversation as read, ensuring nothing gets missed even after navigating away or refreshing. This update helps reduce scrolling, improve response times, and make it easier to stay on top of important conversations.

Dashboards and Custom Reports now have a more unified look and feel, making it easier to move between reporting tools without adjusting to different layouts. You can turn on the refreshed experience from Settings → Labs by enabling "Dashboard and custom reporting – UI consistency update," after which it loads automatically when you open Dashboards or Custom Reports. Charts, widgets, filters, metric builders, report pages, and scheduling screens all follow the same visual design, with more consistent loading, error states, spacing, and controls. Your existing dashboards, reports, data, and custom metrics remain unchanged—the update focuses on creating a smoother, more consistent experience across reporting.

Creating ads across multiple platforms is more flexible with Custom Values built directly into eligible ad copy fields. You can add reusable details like your business name, location, phone number, offer name, or support email across Meta, Google, and LinkedIn campaigns. Before publishing, JourneyCARE resolves these values in the preview, flags missing or invalid entries, and lets you map any values that still need attention—making it easier to reuse templates, keep messaging consistent, and reduce repetitive copy updates.


