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"Other" option now available in Forms and Surveys
February 26, 2025
By popular request, we've just introduced the "Other" option in forms and surveys, allowing your respondents to provide a custom answer that doesn't fit the pre-set options.
This feature works for both checkboxes and radio button fields.
Custom responses are automatically captured and stored with all submissions.
How to Use It:
- Open Your Form/Survey: Start by editing your form or survey.
- Add the “Other” Option: Click the button labeled “Add 'Other' option” next to your multiple-choice field.
- Save Your Form: Confirm your changes and save.
- Collect Responses: When users fill out the form, they’ll see “Other.” If they pick it, they can simply type their own answer.
Customers completing a $0 order through Forms or Surveys can now skip card entry altogether. With the new Require card for $0 orders setting on the Sell Products element, payment fields are automatically hidden when the total is confirmed as $0 and there are no recurring charges. This also applies to orders made free through a 100% discount, while subscriptions and free trials will continue to require a card. Existing Forms and Surveys remain unchanged unless the setting is turned off.
WhatsApp conversations can now move seamlessly from messaging to voice, with WhatsApp Calling generally available on both web and mobile. Teams can make and receive calls directly within the conversation, manage calling hours and permissions, route calls to the right team members, and record outcomes through customizable call dispositions. Call results can also trigger automated follow-ups and appear in call reporting, giving teams a clearer view of what happens after each conversation. With calling built into the existing WhatsApp experience, businesses can resolve complex questions faster, respond to high-intent leads more effectively, and keep the full customer interaction in one place.
