News & Updates
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Flexible AI Working Hours
November 3, 2026
You can now set working hours for each Conversation AI agent, choosing specific days, time slots, channels, and time zones to match your business schedule. For messages received outside those hours, you can configure automatic acknowledgements, team notifications, contact tags, and follow-ups when business hours resume. Ongoing conversations can continue beyond closing time until they become inactive, while channels not included in the schedule can keep responding 24/7. Working Hours is optional, giving you more control over when your AI responds without changing how agents currently operate unless you enable it.
You can now save both existing and newly created QR codes directly to Apple Wallet or Google Wallet for quick access during in-person interactions. Each wallet pass includes helpful details about the QR code’s type, destination, and associated location, making it easier to identify the right code without searching through your photo gallery. Passes are designed for each wallet, so their appearance differs between the two. For example, a Profile Image is supported on Apple Wallet but not on Google Wallet. Agency branding currently appears in the pass header by default and can’t be turned off yet, though an option to make it optional is planned for a future update.
You can now add a unique Message ID to webhook payloads for email opens and clicks, making it easier to connect engagement activity to the exact email that generated it. In a workflow that starts with the Email Events trigger, open the Send Webhook action and select Message ID from the custom value picker when you build the payload. The ID stays the same for repeat opens or clicks on the same message, while different emails receive different IDs. Email Opened still fires on every open, but the ID gives your external system a reliable way to dedupe repeat activity. This helps you build more accurate external reports and identify engagement with specific campaigns.
