News & Updates
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Make Course Content More Personalized
December 9, 2024
New custom values have been added in the JourneyCARE LMS which allow you to utilize four new types of custom values for deeper personalization of your learning experiences.
You can now integrate references to:
- Contact-specific fields from the database
- Date and time references
- Course-specific references such as category titles and lesson titles
- Information about your organization from your account settings
At this same time, a number of performance optimizations have also rolled out, including enhanced HPA, CPU, memory, and connection pooling. This behind-the-scenes work keeps the system running in tip-top condition for both you and your learners!
Customers completing a $0 order through Forms or Surveys can now skip card entry altogether. With the new Require card for $0 orders setting on the Sell Products element, payment fields are automatically hidden when the total is confirmed as $0 and there are no recurring charges. This also applies to orders made free through a 100% discount, while subscriptions and free trials will continue to require a card. Existing Forms and Surveys remain unchanged unless the setting is turned off.
WhatsApp conversations can now move seamlessly from messaging to voice, with WhatsApp Calling generally available on both web and mobile. Teams can make and receive calls directly within the conversation, manage calling hours and permissions, route calls to the right team members, and record outcomes through customizable call dispositions. Call results can also trigger automated follow-ups and appear in call reporting, giving teams a clearer view of what happens after each conversation. With calling built into the existing WhatsApp experience, businesses can resolve complex questions faster, respond to high-intent leads more effectively, and keep the full customer interaction in one place.
