News & Updates
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Community Comment Management
June 11, 2026
We've expanded Social Planner's Comment Management to include Community comments, allowing you to view and reply to community conversations directly from one centralized inbox. You can now manage engagement across Communities, Facebook, Instagram, LinkedIn, and TikTok without switching between platforms. With support for profile mentions and real-time syncing with native platforms, it's easier than ever to stay connected, respond faster, and maintain consistent communication across all your channels.
Create more engaging TikTok conversations with automations that respond at the right time. JourneyCARE now supports TikTok Direct Messages in the Wait Until the Contact Replies workflow action, allowing your automations to pause until someone responds through TikTok before continuing. This makes it easier to build natural follow-up sequences, personalize customer interactions, and automate conversations without sending messages too quickly. Whether you're nurturing leads or responding to customer inquiries, this enhancement helps your TikTok messaging feel more timely and conversational.
Move around the platform more easily while building your automations. JourneyCARE now lets you open the main navigation sidebar directly from the Workflow Builder, giving you quick access to other tools and pages without interrupting your work. Whether you're switching between workflows, contacts, or other areas of the platform, you can navigate with fewer clicks and return to your automation whenever you're ready. It's a small but helpful improvement that creates a smoother, more connected workflow-building experience.
