News & Updates
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Client Portal Recovery
September 14, 2026
An expired Client Portal magic link no longer leaves you at a dead end. If your link has expired, JourneyCARE will automatically take you to the OTP verification screen, where you can securely confirm your identity and regain access without requesting a new magic link. Your email address is masked for added privacy, and the OTP is sent directly to your email. This update makes account recovery more convenient while reducing login friction and support requests related to expired links.
Customers completing a $0 order through Forms or Surveys can now skip card entry altogether. With the new Require card for $0 orders setting on the Sell Products element, payment fields are automatically hidden when the total is confirmed as $0 and there are no recurring charges. This also applies to orders made free through a 100% discount, while subscriptions and free trials will continue to require a card. Existing Forms and Surveys remain unchanged unless the setting is turned off.
WhatsApp conversations can now move seamlessly from messaging to voice, with WhatsApp Calling generally available on both web and mobile. Teams can make and receive calls directly within the conversation, manage calling hours and permissions, route calls to the right team members, and record outcomes through customizable call dispositions. Call results can also trigger automated follow-ups and appear in call reporting, giving teams a clearer view of what happens after each conversation. With calling built into the existing WhatsApp experience, businesses can resolve complex questions faster, respond to high-intent leads more effectively, and keep the full customer interaction in one place.
