News & Updates
Innovating every single day to help you attract, engage, and serve your members
Choose email template for certificates sent manually
April 18, 2025
You can now select a custom email template when sending manual certificates through JourneyCARE, giving you greater control over how your communication looks and feels.
How to Use
- Choose your preferred email template during the manual certificate sending process.
- Customize the email subject for added personalization.
If no template is selected, the system will automatically use your default template set in the Client Portal settings.
This update brings more flexibility and personalization to how you deliver certificates to your members!
Customers completing a $0 order through Forms or Surveys can now skip card entry altogether. With the new Require card for $0 orders setting on the Sell Products element, payment fields are automatically hidden when the total is confirmed as $0 and there are no recurring charges. This also applies to orders made free through a 100% discount, while subscriptions and free trials will continue to require a card. Existing Forms and Surveys remain unchanged unless the setting is turned off.
WhatsApp conversations can now move seamlessly from messaging to voice, with WhatsApp Calling generally available on both web and mobile. Teams can make and receive calls directly within the conversation, manage calling hours and permissions, route calls to the right team members, and record outcomes through customizable call dispositions. Call results can also trigger automated follow-ups and appear in call reporting, giving teams a clearer view of what happens after each conversation. With calling built into the existing WhatsApp experience, businesses can resolve complex questions faster, respond to high-intent leads more effectively, and keep the full customer interaction in one place.
