News & Updates
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Chat Widget Protection
October 2, 2026
Your Chat Widget can now automatically detect suspicious or high-volume submissions without adding CAPTCHA, extra fields, or verification steps for genuine visitors. Spam Protection is configured for each widget under Sites > Chat Widget > Spam Protection. It is on by default for newly created widgets and off by default for existing ones, so you'll need to turn it on for widgets you've already built. Flagged contacts are kept and tagged for review rather than deleted, and you can choose to tag only or pause SMS, email, or both. This helps reduce unnecessary messaging costs and protect your sender reputation while keeping potentially legitimate leads available to your team.
You can now organize manual tax rates by geographic regions using Tax Zones, making it easier to manage different tax rules across the countries and states where you sell. Assign existing tax rates to specific zones and control which rates apply based on both the customer’s region and the products they purchase. Automatic Taxes continue to take priority when available, while your manual Tax Zones can serve as a fallback when automatic tax calculation is unavailable or turned off.
You can now keep community conversations cleaner with keyword and phrase-based moderation that automatically holds flagged posts and comments for admin review before they appear in the feed. Admins can quickly approve or remove content, review member reports separately, and receive notifications when something needs attention, while members can still see their own pending posts marked as “In review.” Community search has also been improved to better understand typos, synonyms, phrasing, and accented text, with results ranked by relevance.
