News & Updates
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Catch errors in your emails - before you hit Send
March 18, 2025
When sending emails in JourneyCARE, you'll now notice new warnings appear if you've made an error in a "pre-fill" value that you've used in the message.
For example, if you're trying to automatically pre-fill someone's name as "Dear first name" and you leave off a required bracket or something like that, the system will attempt to alert you to the problem.
Simply fix the error and continue on to send your email!
Customers completing a $0 order through Forms or Surveys can now skip card entry altogether. With the new Require card for $0 orders setting on the Sell Products element, payment fields are automatically hidden when the total is confirmed as $0 and there are no recurring charges. This also applies to orders made free through a 100% discount, while subscriptions and free trials will continue to require a card. Existing Forms and Surveys remain unchanged unless the setting is turned off.
WhatsApp conversations can now move seamlessly from messaging to voice, with WhatsApp Calling generally available on both web and mobile. Teams can make and receive calls directly within the conversation, manage calling hours and permissions, route calls to the right team members, and record outcomes through customizable call dispositions. Call results can also trigger automated follow-ups and appear in call reporting, giving teams a clearer view of what happens after each conversation. With calling built into the existing WhatsApp experience, businesses can resolve complex questions faster, respond to high-intent leads more effectively, and keep the full customer interaction in one place.
