News & Updates
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Automatically send invoice if a subscription fails
February 6, 2025
With this functionality, organizations will be able to collect payments using invoices in cases where automatic collection of a subscription payment fails.
- An invoice would be automatically created every time there is payment failure for a subscription and would also be sent to the customer automatically.
- This will be done in parallel with the ongoing subscription payment retries.
- The customer's payment can either complete with existing retries or they can pay using the invoice.
- As soon as payment is collected via the invoice, subscription would become active again, provided there are no other unpaid open invoices present for the subscription.
- These invoices would function similar to any other invoice with the exception of limited edit available i.e. the invoice amount, customer, email content, etc. cannot be edited and would reflect what is already there in the subscription.
Since rolling out the Community feature in JourneyCARE, we've discovered that organizations fall into two difference preferences. There are some that want every group member to have some sort of photo on their profile and there are others that do not care about such things and just want to get people into the group with as little friction as possible. So now we've made it possible for you to toggle the photo requirement on or off based on how you'd like it to work.
The next time you merge contacts, you'll want to be aware of a change in how workflows are handled. In this quick video, we explain the old action and what you can expect going forward.
