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Automatically send invoice if a subscription fails
February 6, 2025
With this functionality, organizations will be able to collect payments using invoices in cases where automatic collection of a subscription payment fails.
- An invoice would be automatically created every time there is payment failure for a subscription and would also be sent to the customer automatically.
- This will be done in parallel with the ongoing subscription payment retries.
- The customer's payment can either complete with existing retries or they can pay using the invoice.
- As soon as payment is collected via the invoice, subscription would become active again, provided there are no other unpaid open invoices present for the subscription.
- These invoices would function similar to any other invoice with the exception of limited edit available i.e. the invoice amount, customer, email content, etc. cannot be edited and would reflect what is already there in the subscription.
We've enhanced the Email Action to make attachments in JourneyCARE more convenient and efficient. You can now attach files directly from the Media Library or upload files from your local device when configuring a Send Email action. This update helps streamline your workflow by allowing you to reuse existing assets, eliminating the need to repeatedly upload the same files, while also providing the flexibility to choose between stored files and new uploads.
We've improved the course experience in JourneyCARE with video auto-play, a new "Up Next" lesson preview, and smarter lesson completion tracking for both video and text lessons. Course creators can now enable auto-start, auto-play, and auto-complete settings at the course level and apply them across multiple courses. These enhancements create a smoother learning journey, reduce manual actions, and provide more reliable progress tracking for learners.
