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Redesigned Activity Stream
April 30, 2025
If you're not yet seeing the fresh new look of the Activity Stream in your Contacts, activate this enhancement in Labs.
The new design is a continuous feed with with distinct icons, date groupings, clickable cards, and backend optimizations ~delivering faster load times and a cleaner interface.
What’s New?
- New Event Icons: Each activity type (calls, emails, notes, etc.) has its own icon for instant recognition.
- Date Groupings: Activities are grouped under headings like “Today” and “Yesterday” for chronological clarity.
- Clickable Event Cards: Each card shows title, timestamp, campaign/source labels, and links.
- Database Optimizations: Under-the-hood improvements yield quicker loads, faster processing, and more reliable data.
- Responsive Design: Enhanced interaction and layout consistency on desktop and tablet screens.
Why This Matters?
- Performance Boost: Faster page loads and smoother scrolling thanks to optimized queries and indexing.
- Reduced Clutter: Clear icons and date headers make it easy to scan for specific events.
- Increased Productivity: Click-through cards get you to detailed interaction data in one tap, keeping you in context.
Customers completing a $0 order through Forms or Surveys can now skip card entry altogether. With the new Require card for $0 orders setting on the Sell Products element, payment fields are automatically hidden when the total is confirmed as $0 and there are no recurring charges. This also applies to orders made free through a 100% discount, while subscriptions and free trials will continue to require a card. Existing Forms and Surveys remain unchanged unless the setting is turned off.
WhatsApp conversations can now move seamlessly from messaging to voice, with WhatsApp Calling generally available on both web and mobile. Teams can make and receive calls directly within the conversation, manage calling hours and permissions, route calls to the right team members, and record outcomes through customizable call dispositions. Call results can also trigger automated follow-ups and appear in call reporting, giving teams a clearer view of what happens after each conversation. With calling built into the existing WhatsApp experience, businesses can resolve complex questions faster, respond to high-intent leads more effectively, and keep the full customer interaction in one place.
